In TM there Overall, there are three different types of workflow activities available:

  • Workflow Elements without switch
  • Workflow Elements with switch
  • Call / Chat Activities

Workflow Elements without switch

These activities have only one exit. 

"One Exit" type switch

Workflow Elements with switch

These activities have at least 2 different kinds of exits which can be connected to other activities. If the activity returns an exit which is not used, the workflow will follow the path of the "Default" exit.

If an exit is received which is not connected to another activity - and a "Default" exit is defined either - the workflow will block in the activity.


Call/Chat Activities Elements

These activities are related to call/chat operations.