Installation and Upgrades
Knowing about your Provisioning
As a first thought you need to clarify if you are using internal Active Directory (AD) for team and user provision. This has a major impact on your provisioning method for teams and team members, their organization units (permissions)
- Method 1: Fully manual provisioning (AD-Sync = false). As of V3.0, TM offers the way of manual provisioning without AD (TM).
- Method 2: Interface-based through an external provisioning system (AD-Sync = false) which is using the TM CWS interface for manual provisioning without AD.
- Method 3: Automatic AD-provisioning of teams and users (AD-Sync = true). This method allows to quickly define service teams and team members and activate them for productive use within TM frontend.
This decision is mutually exclusive prior to installation. Changing the way of provisioning at a later point of time will involve manual migration steps.
TM Components overview
The TM application consists of several application parts that run and should be installed on specific machines:
Machine | Lync / SfB Server | Application Server | Second+ | Machine of the Call Centre Team Member |
AC | + | + | ||
AM | + | + | ||
CI | + | + | ||
CIC | + | + | ||
CR | + | + | ||
CWS | + | + | ||
FE | + | |||
ICH | + | + | ||
LC | + | + | ||
SMD | + | |||
PS | + | + | ||
Database Updater | + | + |
Related Chapters