Placeholders allows you to define (and change existing) Workflow’s Element Properties without needing to edit each Workflow Instance individually. Each workflow instance using the placeholders will immediately reflect your changes on the placeholders.
Workflow instances make use of placeholders. When selecting and assigning a WF instance to a service, it can be modified to use placeholders in steps that allow for a placeholder.
Workflow placeholders must be defined in the backend (TM Configurator) but can be selected in the Frontend.
Example Placeholders in Workflows
Placeholders are defined in Configurator > Workflow > Placeholders Tab. On clicking a specific placeholder in the list, the user can view its details:
The 'Placeholders' page contains the following settings:
Select Organization Unit to which the placeholder will be assigned.
The following types are supported: