This functionality is currently only available for TM Configurator. You can reach the functionality described below via the "Workflow" Tab > Workflow Structure

Accept Call

The "Accept Call" activity accepts an incoming conversation to the service.

Property Name

Description

Values

Description

Informative description. The message will not be displayed to customers anywhere.


Enabled

Allows to enable or disable accepting of the conversation by ICH.

true / false

Disconnect Call

The  "Disconnect Call" activity allows to disconnect the session/conversation.

The conversation has to be accepted in advance.


Activity contains the following properties:

Property Name

Description

Values

Description

Informative description. The message will not be displayed to customers anywhere.


Enabeld

Allows to enable or disable disconnection of the conversation.

true / false

Decline Call

"Decline Call" activity allows to decline (486) a non-accepted conversation.

The conversation shouldn"t be accepted before this activity



Activity contains the following properties:

Property Name

Description

Values

Description

Informative description. The message will not be displayed to customers anywhere.


Enabeld

Allows to enable or disable the decline of a conversation.

true / false

Blind Transfer

"Blind Transfer" activity allows to transfer the call to a specific target (pstn number, sip address or service). The call will be physically transferred via the SIP protocol.

The conversation shouldn"t be accepted before.


Property Name

Description

Values

Description

Informative description. The message will not be displayed to customers anywhere.


Transfer Enabled

Allows to enable or disable transfer of the call.

true / false

Transfer Target(s)

SIP address or phone number to which the call is transferred.
"NumberToCall" value can be specified in three ways:

  • Value: a user has to set manually SIP or phone number of the destination.
  • Parameter: a user has to select one of the existing parameters in the system. The value of this parameter has to be a phone number or SIP address.
  • Placeholder: a user has to choose placeholders configured in the system.

Value
Parameter
Placeholder

Silent / Virtual Transfer

"Silent Transfer" activity allows to transfer a conversation to an existing TM service. In this case, the conversation is transferred "virtually" and not physically by SIP. Because the system switches in the background only the context of the service, this kind of transfer is not noticeable for the participant. This works for IM as well as for av calls.

  • Only services in the same TM system could be targets for virtual / silent transfers.
  • For each culture, there can be one virtual / silent transfer target.



Activity contains the following properties:

Property Name

Description

Values

Description

Informative description. The message will not be displayed to customers anywhere.


Enabled

Allows to enable or disable transfer of the conversation.

true / false

Target(s)

TM service to which the conversation is transferred.
"Target" value can be specified in three ways:

  • Value: a user has to select SIP of TM service from dropdown and specify culture (Language). Transfer target is selected according to the culture of the current service.
  • Parameter: a user has to select one of the parameters. The value has to be SIP address of existing TM service.
  • Placeholder: a user has to choose a placeholder configured in the system via dropdown.

Value
Parameter
Placeholder

Language Dependent Transfer

"Language Dependent Transfer" activity allows to transfer the call to a specific target depending on services language (culture). A blind transfer is performed.


Activity contains the following properties:

Property Name

Description

Values

Description

Informative description. The message will not be displayed to customers anywhere.


Enabeld

Allows to enable or disable transfer of the call in activity.

true / false

Target(s)

Destination to which the call is transferred. The target has to be a SIP address or a phone number.
The target"s format is the following: language;sip
"Target" value can be specified in three ways:

  • Value: a user has to set manually destination data.
  • Parameter: a user has to select one existing parameter. Its value will be used. The value has to be SIP address or phone number.
  • Placeholder: a user has to choose placeholders configured in the system from dropdown.

Value
Parameter
Placeholder
en-US;sip:target1@dev.local;de-DE;sip:target2@dev.local

Forward

"Forward" activity forwards the call to the specified target without accepting it by service.

  • Due to limitation of Lync/SfB only av calls can be forwarded.
  • The conversation shouldn"t be accepted before this activity



Property Name

Description

Values

Description                       

Informative description. The message will not be displayed to customers anywhere.


Enabled

Allows to enable or disable forward of the call.

- true / false

Target

Specific SIP address or phone number to which the call is forwarded.

"Target" value can be specified in three ways:

-         Value: a user has to set manually SIP address or phone number of the destination.

-         Parameter: a user has to select one parameter existing in the system. The parameter must contain a SIP address or phone number.

-         Placeholder: a user has to choose placeholders configured in the system from dropdown.

Value

Parameter

Placeholder