TM provides the recording capabilities for audio and IM calls, it allows to save recorded files in a customer"s location and to send them to the configured email address. Such answering machines are created and configured on the recording tab. All configurations on this tab are stored in Recording Definitions .
Recording Definition - A "container" object consisting of: Organization Unit + Share definition + Mail Definition.
- Recording Mail Template - an assignable sub-element for a re-usable mail template. To be used within a Recording Definition.
- Share Definition - an assignable sub-element for re-usable sharing locations. To be used within a Recording Definition.
Recording Definitions are used in Contact Objects such as call and mail Services
The table of settings:
In this section configure the mail settings to specify where to send the recorded data.
Enter any unique name that you want to assign to the mail configuration.
Select an email account from which the recorded data will be sent.
Define the subject of the email
Mail HTML body
Define the body of the email in HTML format.
In this section the recording file location is configured
Enter any unique name that will be used in the system
Specify the location of the recorded data
In this section the recording definition is configured
Enter any unique name for the recording definition that will be used in the system
Add some description
Select mail setting configured in the "Mail" section
Move to Share Definition
Select share definition configured in the "Share" section
Usage of Recording definitions
The created answering machine can be assigned to a team. Within TM Configurator
- Select -> Team -> Disabled Teams or TM Configurator -> Team -> Enabled Teams tab respectively.
- Select the value from "Set/Remove Service Voicemail" dropdown.
→ After the value for "Set/Remove Service Voicemail" field is selected , the "Voicemail to" and "Voicemail CC" fields become enabled.
- The Set/Remove Service Voicemail field on the TM tab
After the "Set/Remove Service Voicemail" value is set for the team, it becomes available for view on TM Configurator -> Services -> Service tab on "Answering machine" filed.
The voicemail will be used if a workflow instance with the "Conversation Recording" workflow activity is assigned to the service