Licence Upload is also possible from within the Home Tab of the TM Configurator. Be aware, that the components AM and PS have to be restarted after a license change.

To be able to work with TM product, the organization should obtain and use the TM product license.

The 'License is required' message on TM FE


There are two types of TM licenses:

  1. Full license (Allows running the TM product without time limit).
  2. Trial license (Allows running the TM product for a defined period).

More information about expiration is present in the 'License Expiration' chapter.
The work with licenses is possible

  • in TM Configurator -> 'Home' tab or
  • on TM Front End -> Preferences -> License

Upload Licence

It is possible to upload the license

  • in TM Configurator -> 'Home' tab or
  • on TM Front End -> Preferences -> License

The licenses pass the validation during the upload process:

  • The license file should have the .lic file format.

If the file format is incorrect, the alert appears 'License file is not valid'.

  • The license matches exactly to the Luware product (e.g., PA product licenses cannot be used for TM product).

If the product is incorrect, the alert appears 'License file is not valid'.

  • The 'Valid Until' date is not checked during the upload process, but if an expired trial license is uploaded, the application will have the behavior as it usually has when license is expired.

To upload the license

  • log in to TM FE as administrator
  • open TM Front End -> Preferences -> License
  • select 'Change' tab on the opened 'License' pop-up
  • remove the previous license, if it is present, clicking the 'Remove' button or ignore this step, because the uploading of new license will overwrite the old one
  • select a new license and upload it, clicking the 'Select' button
  • after the upload process is finished, the message that product needs the license disappears
  • close the 'License' pop-up


TM Front End -> Preferences -> License option


Change tab on the License pop-up

Select the license file


License file is not valid message

Check Licence Information

It is possible to see the license information

  • in TM Configurator -> 'Home' tab or
  • on TM Front End -> Preferences -> License
  • The 'License Information' contains the following provided by the license issuer and not editable data:

    Section

    Description

    'General' Section


    Instance

    The name of the installation system.

    Company

    The name of the company that is using the license.

    Primary SIP Domain

    The primary sip domain of the company that is using the license.

    Telephony

    The SfB server version of the company that is using the license.

    Person

    The name of the contact person within the company.

    Address

    The location of the company that is using the license.

    License Type

    'Full' or 'Trial' license type.

    Valid until

    The date until that the trial license allows to use the TM system.
    The field is filled only for the trial licenses, because they allow running the TM product for a defined period.
    For the full licenses the field is absent, because they allow running the TM product without time limit.

    'Components' Section


    Components

    The section contains the list of the TM system components and their quantity allowed by the license.

    'Support' Section


    Contract

    The field contains the details of the contract.

    Valid until

    The date when the support contract will end.

    'Team Member' Section


    Team Member

    The quantity of the team members that the license allows for the TM system.

    'Features' Section


    Features

    The additional features that the license allows to use with the TM system.


    To see the license information

  • log in to TM FE as administrator
  • open TM Front End -> Preferences -> License

License Information on TM FE

Licence Expiration

There are two types of TM licenses and they expire in a different way:

  • Full license
  • Trial license

Full License Expiration

The full license allows running the TM product without time limit.
The expiration of the full license means the end of support, but product itself continues to work as before.
To see the support expiration date, click 'Show Information' button on the TM Configurator -> 'Home' tab.

Trial License Expiration

The trial license allows running the TM product for a defined period.
The trial license expires the next day after the 'Valid until' date. To see the 'Valid until' date, open the 'License Information' window, clicking the 'Show Information' button on the TM Configurator -> 'Home' tab.
Example: The 'Valid until' date on the 'License Information' window is 07.07.2016. The TM works on 07.07.2016. The TM requires the license on 08.07.2016 at 00:00:01 local server time.
When the trial license expires, the following changes happen:

  1. ICH component stops
  2. AM component stops
  3. On the TM Configurator -> 'Home' tab the message is shown:

'YOUR LICENSE IS EXPIRED AT: month/date/year. Your license has expired, Please contact our Sales team for a renewal of the license.

  1. On the TM FE the message is shown:

'YOUR LICENSE IS EXPIRED AT: month/date/year. Your license has expired, Please contact our Sales team for a renewal of the license.

The License is expired message on TM FE

If some license was used by the application before, it should be removed before the uploading of the new license. 

It is possible to see the license information

  • in TM Configurator -> 'Home' tab or
  • on TM Front End -> Preferences -> License

Licence Removal

To remove the license

  • log in to TM FE as administrator
  • open TM Front End -> Preferences -> License
  • click 'Remove' button
  • on the opened confirmation pop-up,

click 'yes' to remove the license or
click 'no' to keep the license and stop the license remove process.

  • after the license is removed, the message is shown:

'LICENSE IS REQUIRED: In order to use TM a license is required. Please contact our Sales team.\

TM Front End -> Preferences -> License option


Change tab on the License pop-up