Release Notes

Long-Term-Support (LTS) Version

This is the final version of TeamManager and forms part of the Long-Term-Support (LTS) strategy by Luware. It is supported in accordance with the End of Life site information that can be reviewed here: Link.

28 Jul 2022 – TM 3.7.01 Bugfix and Feature Release

BUGFIX	93831 B: [CI] Category is not applied on change to internal calendar	Category is applied on change to internal calendar if there are no configured categories in Topology.	3.7.0122.18001	TM-CI
FEATURE	94528 I: [ICH] Increase DTMF tone volume to -12 db	DTMF tone volume that is send towards to customer is increased to -12 db.	3.7.0122.20302	TM-ICH
FEATURE	93362 U: [ICH] Screensharing for outbound calls and during consultation call (API) where technically possible	Screen sharing possibility is implemented for outbound calls and consultative ones (via API).	3.7.0122.17401	TM-ICH
FEATURE	92850 I: [TM][ICH] If simultaneous ring to pager is enabled and service impersonates caller, add "Referred By" header	"Referred by" header is added if simultaneous ring to pager is enabled and service impersonates caller.	3.7.0122.16002	TM-ICH

21 Jul 2022 TM 3.7 Major Version Release

New Management tools for continuous Service monitoring

FEATURE

With the release of our LTS we released a new set of Management Tools, specifically catered to administrators in charge of monitoring the health of their Luware product infrastructure.

Services Tool: The new Services Tool allows the automation of starting and stopping services.
- The Services Tool stores the server and/or server configurations for selective startup and shutdowns.
- Provides an convenient way to backup and retrieve existing service configuration parameter settings and log files into a ZIP archive, such as for analysis or Luware support purposes.
Health Monitor: The new Luware Health Monitor provides you with a real time overview of all the Luware Components that are deployed and even expands to the linked SQL and S4B interconnections.

Standby Duty support for standalone Opening Hours

FEATURE

Team Members with a mobile number defined are now selectable for when creating Opening Hours > "Standby Duty" events.

How to Configure / Notes

"Standby Duty" Calendar

Users with ´"Mobile Phone" number

Standby duty needs to be configured as workflow activity (→ TM Configurator > Workflow Tab)
The calendar must be assigned to the team (→ Activated Teams Page )

Only Users with defined "Mobile Number" will appear in this list (→ Also see TM Configurator > Users > Mobile Phone Number).
Users will be called in the order specified. You can change the order on existing entries via drag an drop.
Users that had their number removed will appear in red and will not be considered valid standby duty targets.
Organization Unit restrictions apply. When a User gets moved to another OU, a warning will appear. The User is still considered for Standby until the entry is removed. It can then not be selected again, in accordance to OU rules (Non-Path-Dependency).

Re-Assignable OU during import/export of Workflow Instances / Structures

FEATURE

Within the Workflow Import and Export configuration it is now possible to re-assign a new / different Organization Unit to the imported element.
It is possible to import the same instance / structures multiple times. A naming duplicate warning will prevent accidental imports

Added Callhandling options for Outbound / Conversation-As / Callback sessions

FEATURE CHANGE

Added support for the following transfer scenarios for outbound/conversation-as/callback sessions:
- BlindTransfer over API
- AttendantTransfer over Client or API
- ConsultativeTransfer over Client or API
Added support to set an outbound related conversation to "Hold" and take it "off Hold".

SMD - Option to disable Direct Chat Tracking (exclude from UI and Reporting)

FEATURE

Added an option in the SMD - SIP Message Dispatcher > Topology > Components > SMD to disable chat-tracking.

By default "TrackDirectImConversations" is set to true → During an IM chat the agent is shown as "connected" in an inbound session task, both reflected in UI and Reporting
If this setting is set to false, IM conversations for Agents are ignored, not tracked and not considered for reporting.

Smarter License Expiry / License change "on-the-fly" application

FEATURE CHANGE

New: When you now apply a valid new License file while the license warning is still in "Yellow" soon-to-expire state, the new license will automatically apply without having to restart your services.
Unchanged: When your license has already expired "red" state, AM and ICH components have stopped and need to be manually restarted once the new license has been assigned.

PrivateLine URI configurable for Team Members

FEATURE

Within Team Management > Enabled Teams > Team Members

Private Line URI

Only editable if users is an O365 user and if AD sync is set to "false" → Also See CIC - Customer Infrastructure Connector and Add new user (Provisioning)

Also configurable in User Management

Used to oversteer a synchronized Line-URI for O365 users during PSTN dialout. Consult with Luware Support before you use this setting.

Frontend - Added Flag "Show Away as Offline" to the Users page

FEATURE

Show Away as Offline

Status Flag to set the user as unavailable for calls (Offline) while away.

Only available if AD sync is set to "false" → Also See CIC - Customer Infrastructure Connector and Add (Edit) user.

Known Issues / Limitations

Opening Hours Configuration

The following issues affect the Opening Hours behavior.

Recurring Events on a DST-Shift-Day

Known Issue (Kendo Scheduler)

There is a reported bug in the scheduling component used in Opening Hours Calendar.

When you create a recurring event on a DST (Daylight Savings Time) shift day, all related recurring events are shown at shifted time.

→ A bugfix is outside of Luware scope. Until this is resolved we recommend to create the start of recurring events starting outside of a DST-shift-day.

Events ending during DST-Shift

Shifted Meeting Duration in UI during Daylight Saving time change (Wontfix)

There is a known bug in the Scheduling UI affects timezones that use DST (Daylight Savings Time). Calendar entries that end within 2-3 AM on a Daylight Saving Time shift will be automatically changed upon saving, moving the event according to offset of DST (-1h or +1h). This happens without the user actively being informed upon confirming the date.

→ We recommend not to let meetings end in a DST timeshift. This issue will most-likely not be fixed as the scenario is rather uncommon.

Exchange Calendar on DST

Known Limitation (wontfix)

When using Exchange as your opening hours calendar: when the timezone on your calendar account changes, existing all-day events will not be updated to this new timezone.

We recommend not change time-zones if you use "all-day" events.

O365 Calendars All-Day Events time shift

Known Issue

When using O365 Calendars for opening hours: currently in TeamManager 3.3 "all-day" events appear time-shifted via the UTC offset.

BUGFIX

Fixed in LUCS-CI component

Fix Version:

3.3.20156.9
3.3.20160.1 (for net4.7)

LUCS-CI

For versions <3.3: We do not recommend to use "all-day" events for O365 calendars until you're ready to perform an Upgrade.

Extend TM to support multi tenancy

Tenant Management by adding a three level OU Structure is currently only available if manual provisioning is active (Active Directory synchronization is disabled). Please read more on this in the CIC - Customer Infrastructure Connector page.
There is currently no visible UI warning about this limitation. With AD sync enabled, new Tenant layers added to the Organization Unit with not be reflected. We recommend completely opting for one variant (with AD sync or Tenant Layer support).