Release Notes
Long-Term-Support (LTS) Version
This is the final version of TeamManager and forms part of the Long-Term-Support (LTS) strategy by Luware. It is supported in accordance with the End of Life site information that can be reviewed here: Link.
– TM 3.7.01 Bugfix Release
| Type | Issue Description | Fix Description / Impact | Fixed in DB / Setup Version | Affected Components |
|---|---|---|---|---|
BUGFIX | 104300 B: [ICH] Subsequent announcements in InputCustomer workflow activity are played to customer although an Agent is already connected | Announcement (Audio or TTS) stops playing if the Agent is connected. | 3.7.0123.19401 | TM-ICH |
– TM 3.7.01 Bugfix Release
| Type | Issue Description | Fix Description / Impact | Fixed in DB / Setup Version | Affected Components |
|---|---|---|---|---|
BUGFIX | 103870 B: [ICH] Emergency Case "Valid Until" date is not "respected" |
| 3.7.0123.17402 | TM-ICH |
– TM 3.7.01 Bugfix and Feature Release
| Type | Issue Description | Fix Description / Impact | Fixed in DB / Setup Version | Affected Components |
|---|---|---|---|---|
BUGFIX | 101159 B: Emergency Case does not play audio | Audio file that configured for Emergency Case is playing in correct way. | 3.7.0123.08703 | TM-ICH |
– TM 3.7.01 Bugfix and Feature Release
| Type | Issue Description | Fix Description / Impact | Fixed in DB / Setup Version | Affected Components |
|---|---|---|---|---|
BUGFIX | 99718 B: [TM]: CSV export for some teams is empty | CSV export on Reporting is fixed and working correct with all data for team(s). | 3.7.0123.03704 | TM-PS |
– TM 3.7.01 Bugfix and Feature Release
| Type | Issue Description | Fix Description / Impact | Fixed in DB / Setup Version | Affected Components |
|---|---|---|---|---|
BUGFIX | 98203: B: Investigate connection lost at AM | Optimize thread resource usage to prevent not responsible and multiple active AMs | 3.7.0123.02401 | TM-AM |
FEATURE | 95603 U: [TM][CWS] Introduce missing team settings to REST Service and Powershell module | The following missing settings are added to CWS:
| 3.7.0122.35301 | TM-CWS |
BUGFIX | 97135 B: Incorrect data on Dashboard 97320 U: WebFrontend Investigate and update vulnerable 3rd party libraries |
| 3.7.0122.32903 | TM-FE |
BUGFIX | 98115 B: [TM] WebFrontend Logs not initialized on startup | Required logs are exist and initialized on TM-FE startup. | 3.7.0122.32903 | TM-FE |
BUGFIX | 97972 B: [ICH] "Fallback" to blindtransfer for VirtualTransfer doesn't seem to work anymore | "Fallback" to Blind transfer for Virtual Transfer is fixed and works in proper way. | 3.7.0122.32801 | TM-ICH |
– TM 3.7.01 Bugfix Release
| Type | Issue Description | Fix Description / Impact | Fixed in DB / Setup Version | Affected Components |
|---|---|---|---|---|
BUGFIX | 96064 B: [ICH] Dialout delayed which leads to two parallel agent invites (after RONA) | Implementation has been improved to avoid having the race condition which lead to parallel Agent invites. | 3.7.0122.29701 | TM-ICH |
– TM 3.7.01 Bugfix and Feature Release
| Type | Issue Description | Fix Description / Impact | Fixed in DB / Setup Version | Affected Components |
|---|---|---|---|---|
BUGFIX | 96126 B: [ICH] Session hangs when TransferorPreferredAgent activity is in use 96103 B: Terminated conference wasn't removed from available conferences and try used in next calls |
| 3.7.0122.26904 | TM-ICH |
BUGFIX | 96046 B: [ICH] Transfer to another agent or target doesn't reach configured forward target | Transfer to another agent or target reaches a configured forward target when 'Disable Service Call Forwarding' option is disabled for the Service. | 3.7.0122.26402 | TM-ICH |
FEATURE | 95039 U: [CI] Get events from shared calendars on O365 | Impersonation feature is implemented for O365 mailboxes.
| 3.7.0122.23401 | TM-CI |
BUGFIX | 94545 B: [ICH] Unobserved Exception in TaskScheduler leads to non responsive ICH | Fixed possible deadlocks in some scenarios. | 3.7.0122.21314 | TM-AM TM-ICH |
– TM 3.7.01 Bugfix and Feature Release
| Type | Issue Description | Fix Description / Impact | Fixed in DB / Setup Version | Affected Components |
|---|---|---|---|---|
BUGFIX | 93831 B: [CI] Category is not applied on change to internal calendar | Category is applied on change to internal calendar if there are no configured categories in Topology. | 3.7.0122.18001 | TM-CI |
FEATURE | 94528 I: [ICH] Increase DTMF tone volume to -12 db | DTMF tone volume that is send towards to customer is increased to -12 db. | 3.7.0122.20302 | TM-ICH |
FEATURE | 93362 U: [ICH] Screensharing for outbound calls and during consultation call (API) where technically possible | Screen sharing possibility is implemented for outbound calls and consultative ones (via API). | 3.7.0122.17401 | TM-ICH |
FEATURE | 92850 I: [TM][ICH] If simultaneous ring to pager is enabled and service impersonates caller, add "Referred By" header | "Referred by" header is added if simultaneous ring to pager is enabled and service impersonates caller. | 3.7.0122.16002 | TM-ICH |
TM 3.7 Major Version Release
New Management tools for continuous Service monitoring
FEATURE
With the release of our LTS we released a new set of Management Tools, specifically catered to administrators in charge of monitoring the health of their Luware product infrastructure.
- Services Tool: The new Services Tool allows the automation of starting and stopping services.
- The Services Tool stores the server and/or server configurations for selective startup and shutdowns.
- Provides an convenient way to backup and retrieve existing service configuration parameter settings and log files into a ZIP archive, such as for analysis or Luware support purposes.
- Health Monitor: The new Luware Health Monitor provides you with a real time overview of all the Luware Components that are deployed and even expands to the linked SQL and S4B interconnections.
Standby Duty support for standalone Opening Hours
FEATURE
Team Members with a mobile number defined are now selectable for when creating Opening Hours > "Standby Duty" events.
How to Configure / Notes
| "Standby Duty" Calendar | Users with ´"Mobile Phone" number |
|---|---|
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Re-Assignable OU during import/export of Workflow Instances / Structures
FEATURE
- Within the Workflow Import and Export configuration it is now possible to re-assign a new / different Organization Unit to the imported element.
- It is possible to import the same instance / structures multiple times. A naming duplicate warning will prevent accidental imports
Added Callhandling options for Outbound / Conversation-As / Callback sessions
FEATURE CHANGE
- Added support for the following transfer scenarios for outbound/conversation-as/callback sessions:
- BlindTransfer over API
- AttendantTransfer over Client or API
- ConsultativeTransfer over Client or API
- Added support to set an outbound related conversation to "Hold" and take it "off Hold".
SMD - Option to disable Direct Chat Tracking (exclude from UI and Reporting)
FEATURE
Added an option in the SMD - SIP Message Dispatcher > Topology > Components > SMD to disable chat-tracking.
-
By default "TrackDirectImConversations" is set to true → During an IM chat the agent is shown as "connected" in an inbound session task, both reflected in UI and Reporting - If this setting is set to false, IM conversations for Agents are ignored, not tracked and not considered for reporting.
Smarter License Expiry / License change "on-the-fly" application
FEATURE CHANGE
- New: When you now apply a valid new License file while the license warning is still in "Yellow" soon-to-expire state, the new license will automatically apply without having to restart your services.
- Unchanged: When your license has already expired "red" state, AM and ICH components have stopped and need to be manually restarted once the new license has been assigned.
PrivateLine URI configurable for Team Members
FEATURE
Within Team Management > Enabled Teams > Team Members
Private Line URI |
|
Frontend - Added Flag "Show Away as Offline" to the Users page
FEATURE
Show Away as Offline | Status Flag to set the user as unavailable for calls (Offline) while away.
|
Known Issues / Limitations
Opening Hours Configuration
The following issues affect the Opening Hours behavior.
| Recurring Events on a DST-Shift-Day | 
Known Issue (Kendo Scheduler) There is a reported bug in the scheduling component used in Opening Hours Calendar. When you create a recurring event on a DST (Daylight Savings Time) shift day, all related recurring events are shown at shifted time. → A bugfix is outside of Luware scope. Until this is resolved we recommend to create the start of recurring events starting outside of a DST-shift-day. | ||||
|---|---|---|---|---|---|
| Events ending during DST-Shift |
Shifted Meeting Duration in UI during Daylight Saving time change (Wontfix) There is a known bug in the Scheduling UI affects timezones that use DST (Daylight Savings Time). Calendar entries that end within 2-3 AM on a Daylight Saving Time shift will be automatically changed upon saving, moving the event according to offset of DST (-1h or +1h). This happens without the user actively being informed upon confirming the date. → We recommend not to let meetings end in a DST timeshift. This issue will most-likely not be fixed as the scenario is rather uncommon. | ||||
| Exchange Calendar on DST |
Known Limitation (wontfix) When using Exchange as your opening hours calendar: when the timezone on your calendar account changes, existing all-day events will not be updated to this new timezone. We recommend not change time-zones if you use "all-day" events. | ||||
| O365 Calendars All-Day Events time shift |
Known Issue When using O365 Calendars for opening hours: currently in TeamManager 3.3 "all-day" events appear time-shifted via the UTC offset.
For versions <3.3: We do not recommend to use "all-day" events for O365 calendars until you're ready to perform an Upgrade. |
Extend TM to support multi tenancy
Tenant Management by adding a three level OU Structure is currently only available if manual provisioning is active (Active Directory synchronization is disabled). Please read more on this in the CIC - Customer Infrastructure Connector page.
There is currently no visible UI warning about this limitation. With AD sync enabled, new Tenant layers added to the Organization Unit with not be reflected. We recommend completely opting for one variant (with AD sync or Tenant Layer support).