Release Notes
– TM 3.6.02 Bugfix Release
Type | OTRS ID | Issue Description | Fix Description / Impact | Fixed in DB / Setup Version | Affected Components |
|---|---|---|---|---|---|
BUGFIX | - | 92164: B: NullReferenceException after switching from Chat to Audio | Switching from Chat to Audio now occurs without exception thrown. | 3.6.0222.11203 | TM-ICH |
BUGFIX | - | 91799 B: Workflow Instances (WFI) are not loading/loading with severe delay | Changes on backend result now in WFI being displayed correctly in all configurators (Web and Client). | 3.6.0222.10502 | TM-Configurator |
BUGFIX | - | 91801 B: [TM] JS Error appears on Opening Hours when trying to change the Tenant | If the user changes the OU for User or Service or Opening Hours Calendar and then changes without saving changes the filter OU in the list of items, then there are no any JS errors and all actions are saved or discard depending what the user clicks on confirmation pop-up. | 3.6.0222.09603 | TM-FE |
– TM 3.6.02 Bugfix and Feature Release
Type | OTRS ID | Issue Description | Fix Description / Impact | Fixed in DB / Setup Version | Affected Components |
|---|---|---|---|---|---|
BUGFIX | - | 91586: B: [ICH] Unhandled exception on processing received DTMF tone | Fix unhandled exception for DTMF tones | 3.6.0222.08803 | TM-ICH |
BUGFIX | - | 91549 B: Agent of the Service after transfer doesn't get the call | The call is distributed to the Agent in proper way after Virtual transfer to another service during Broadcast session when the Agent of original Service declines the call. | 3.6.0222.08303 | TM-ICH |
BUGFIX | - | 91291 U: [SMD] Check and potentially fix pool awareness and pool failover settings in SMD | Fix of pool awareness setting in SMD. | 3.6.0222.07605 | TM-SMD |
FEATURE | - | 91202 U: [TM-FE] KBC, allow to login O365 users only | New 'Disabled Windows Authentication' setting is added to TM-FE setup and AppSettings config file.
| 3.6.0222.07403 | TM-FE |
BUGFIX | - | 91254 B: [TM] Agent is not reached after Virtual transfer during Broadcast call | The call is distributed to the Agent in proper way after Virtual transfer to another service during Broadcast session. | 3.6.0222.07304 | TM-ICH |
– TM 3.6.02 Bugfix and Feature Release
Type | OTRS ID | Issue Description | Fix Description / Impact | Fixed in DB / Setup Version | Affected Components |
|---|---|---|---|---|---|
BUGFIX | - | 90905: B: [AC] Cleanup app.config | Empty value for "ListOfSpecialUsers" to set the permanent "online" status for special users has been added to app.config | 3.6.0222.05503 | TM-AC |
CHANGE | - | 90830: U: [LUCS][TM][3.6] Replace log4net v2.0.8.0 with v2.0.14.0 (latest) | Log4net version was changed to the latest v2.0.14.0 to fix The CVE-2018-1285 vulnerability of log4net 
Analysis After our internal assessment we conclude that - in order to exploit the Log4net vulnerability - an intruder needs to change the configuration of each component, which requires access and admin privileges on LUCS/TM servers in the first place. This assessment also includes Agent/Client machines, since Agent Assistant (AA) is using the same concepts, requiring admin privileges to make changes. Our log4net files are not directly accessible from outside via our components. However we still updated all components containing Log4net code as a safety precaution and recommend to update your servers at your earliest convenience. | 3.6.0222.05305 3.6.0022.05409 (WebConfigurator, EventViewer) | TM-AC |
BUGFIX | - | 89775: B: [ICH][Reporting] SessionLostType=null reported when there is no succesful attempt to reach agent and customer hangs up | SessionLostType is set to LostInQueue when at least one attempt has been made to connect to an agent | 3.6.0222.03202 | TM-ICH |
– TM 3.6.02 Bugfix and Feature Release
Type | OTRS ID | Issue Description | Fix Description / Impact | Fixed in DB / Setup Version | Affected Components |
|---|---|---|---|---|---|
BUGFIX | - | 90166: B: [ICH] Ms-Sensitivity Header "breaks" transfer in certain cases | Ms-Sensitivity Header was removed | 3.6.0222.02705 | TM-ICH |
BUGFIX | - | 90280 B: [ICH][Outbound] If Agent removes Audio modality during "ringing" at customer, it doesn't shutdown the session | If the Agent terminates the callback on his side during "ringing" at customer, then the call is shut down the current session on both side. Customer receives the call again only after the Agent accepts it on his side. | 3.6.0222.02603 | TM-ICH |
BUGFIX | - | 90130 B: [DbUpdater] Migration fails with NullReferenceException | There are no exceptions and errors while updating TM database from 3.3 to 3.6 version | 3.6.0222.02104 | Luware-DatabaseUpdater.Setup |
BUGFIX | - | 90068: B: Persistent storage issue | PS resets failover data about terminated calls | 3.6.0222.01903 | TM-PS |
BUGFIX | - | 89714: B: [ICH][Setup] Quiet installation with LYNC_SERVER_VERSION=2015 doesn't set assembly versions right 89474 B: [SMD] Callas is skipped - user not found | Quiet installation works correct with LYNC_SERVER_VERSION=2015 User is recognized correct for Call As call in connection with Verba work. | 3.6.0222.01304 | TM-ICH TM-SMD |
BUGFIX | - | 89247 B: [Configurator] Default value of Placeholder is duplicated to "Value" field while reset to default value 89055 B: [Configurator] Unhandled Exception in Configurator when reset to default is used on placeholder | 'Default Value' is displayed in 'Value' field. 'Value' field is mandatory in Configurator. There is no any errors and exceptions while user resets placeholder value to the default one on Service details. | 3.6.0222.01003 | TM-Configurator |
BUGFIX | - | Bug 89711: B: [ICH] NullReference in OutboundServiceSession and DTMF tone listener |
| 3.6.0222.00504 | TM-ICH |
BUGFIX | - | Bug 89298: B: TaskResult = 0 for set of service sessions TaskResult = 0 when AgentTaskResultId is Technical Error (Skype for Business) or System Error | Proper task result is assigned: Technical Error (Skype for Business) or System Error | 3.6.13.0008 | Luware.DatabaseUpdater |
BUGFIX | - | 89472 B: Support for AM / CIC desync causing unresolved tasks | Task is resolved correctly after network issue. | 3.6.0221.35804 | TM-AM TM-ICH |
BUGFIX | - | Bug 89472: B: Support for AM / CIC desync causing unresolved tasks | Error handling of delays on receiving photos was improved | 3.6.0221.35703 | TM-CIC |
BUGFIX | - | Bug 89472: B: Support: Newly added agents not working as intended | Fixed issue with new added agents when sometimes new agent couldn't get calls and AA's windows | 3.6.0221.35602 | TM-AM |
BUGFIX | - | Bug 89472: B: Support (T: [AM] Fix task solving) | Task solving after disconnect AM/ICH was improved | 3.6.0222.01202 | TM-AM |
BUGFIX | - | 89255: B: [TM] Investigate delay/not working adding of a team member to a team (AdSync=false) | Error handling of delays on receiving photos was improved | 3.6.0221.34803 | TM-CIC |
BUGFIX | - | 89293: B: [TM][ICH] The DTMF Listener not works properly on broadcast agent selection | DTMF Listener works correct on broadcast agent selection | 3.6.0221.34805 | TM-ICH |
BUGFIX | 2416816 | 88200: B: [CR] Delay of the delivery with Error SendVoiceMail | Voice messages aren't blocked by CR | 3.6.0221.34302 | TM-CR |
BUGFIX | - | 89176 B: [AM] NullReference on Startup (TaskHandling) | AM works in a proper way without exceptions if the Agent adds any session (Inbound, Call As etc.) when he is on a direct call. | 3.6.0221.34703 | TM-AM |
FEATURE | - | 89756: U: [TM-FE] Add Flag "Show Away as Offline" to the users page (AdSync=False) | New Flag "Show Away as Offline" on the users page | 3.6.0222.01804 | TM-FE |
FEATURE | - | 88431: I: [TM-ICH] Improve CANCEL for Broadcast with ms-acceptedby header | New header who picked the call up for all CANCELS ms-acceptedby=<sip:teammember who picked up> | 3.6.0221.33402 | TM-ICH |
– TM 3.6.02 Bugfix and Feature Release
Type | OTRS ID | Issue Description | Fix Description / Impact | Fixed in DB / Setup Version | Affected Components |
|---|---|---|---|---|---|
BUGFIX | - | 88638: B: [TM] UserRoles.Updated doesn't consider TenantAdminExtended role | Users with TenantAdminExtended are considered in ReportingEvent. Migration fix user's roles added before. | 3.6.0221.32803 | Luware-DatabaseUpdater TM-PS |
BUGFIX | - | 88484 B: [API] /v1.0/users/{{userId}}/tasks returns no task for expert (initial consult transfer finished) as soon as consult call (2nd) is started |
| 3.6.0221.32208 | TM-ICH |
FEATURE | - | 87927 U: [ICH] Enable DTMF Listener for Calls, when Consult Call over API is performed | Agent is able to use DTMF tones (e.g. for an IVR) when he is performing a consultation call to an another service over the API. | 3.6.0221.30104 | TM-ICH |
– TM 3.6 Release
Team Choice only for Team Admins
FEATURE ALSO FOR V3.5 With this update we differentiate the team choice "Active" settings for admins and teammembers. By enabling a setting in FE - Frontend setup only team admins may determine the "Active" setting for their teams:
- Added a config setting named: "SystemWideAllowTeamChoiceConfigurationForTeamAdmins" → Default: false
- If this setting is set to true, allows only team admins to toggle the team choice on the "TeamMembers"-List of every team, if the user is teamadmin of (or sysadmin)
- "Normal" (non-Admin) members of that team are not able able to use the Active Toggle unless "Team Choice Enabled" is checked for that team individually.
Tenant Admin Extended
FEATURE ALSO FOR V3.5 A new role "TenantAdminExtended" was added has all rights as sysadmin has for "Activated Teams" and "Add Teams".
- Info added to the on the Role Based Access page. → Look for the "AdministratorTenantExtended" role.
- If a user is "TentantAdminExtended" of multiple Tenants, a tenant selection is provided.
API - Callhandling options (Transfer, Hold, ...) for outbound/conversation-as/callback sessions
FEATURE We've updated the TeamManager API page with the newest Swagger definition and methods:
- BlindTransfer
- AttendantTransfer
- ConsultativeTransfer
- Support setting a Outbound related conversation to "Hold" and take it "off Hold"
API - Extend methods to support more identifiers (ID, UPN, SIP, etc..)
FEATURE Changed description and added support for more parameters on the following methods:
- POST /v1.0/tasks/outboundCall/start - extended parameters
- GET /v1.0/organizationunits/{ouIdentifier}/teams - description changed
- GET /v1.0/users/{userIdentifier}/teams/conversationas - description changed
Your existing TeamManager API implementation should be unaffected by this, as existing previous methods / parameters still work.
Avatar synchronization via MS Graph
FEATUREUser avatars from O365 users are being synced and displayed on the Frontend.
- Note that this feature is mainly used for Stratus Team since on-prem installations sync avatars via Exchange in most scenarios.
- Image refresh occurs once per day to keep load low.
- Picture retrieval via separate URL (GET-Method) not via SignalR so it's being cached by browser.
- Photos for local S4B users are retrieved from Exchange (unchanged).
Known Issues / Limitations
- The "Standby Duty" function, which allows agents to be reached on their mobile- or PSTN phone and be notified by e-mail or SMS when certain events occur can only be used with a dedicated Exchange mailbox.
Opening Hours Configuration
The following issues affect Opening Hours.
| Recurring Events on a DST-Shift-Day | 
Known Issue (Kendo Scheduler) There is a reported bug in the scheduling component used in Opening Hours Calendar. When you create a recurring event on a DST (Daylight Savings Time) shift day, all related recurring events are shown at shifted time. → A bugfix is outside of Luware scope. Until this is resolved we recommend to create the start of recurring events starting outside of a DST-shift-day. | ||||
|---|---|---|---|---|---|
| Events ending during DST-Shift |
Shifted Meeting Duration in UI during Daylight Saving time change (Wontfix) There is a known bug in the Scheduling UI affects timezones that use DST (Daylight Savings Time). Calendar entries that end within 2-3 AM on a Daylight Saving Time shift will be automatically changed upon saving, moving the event according to offset of DST (-1h or +1h). This happens without the user actively being informed upon confirming the date. → We recommend not to let meetings end in a DST timeshift. This issue will most-likely not be fixed as the scenario is rather uncommon. | ||||
| Exchange Calendar on DST |
Known Limitation (wontfix) When using Exchange as your opening hours calendar: when the timezone on your calendar account changes, existing all-day events will not be updated to this new timezone. We recommend not change time-zones if you use "all-day" events. | ||||
| O365 Calendars All-Day Events time shift |
Known Issue When using O365 Calendars for opening hours: currently in TeamManager 3.3 "all-day" events appear time-shifted via the UTC offset.
For versions <3.3: We do not recommend to use "all-day" events for O365 calendars until you're ready to perform an Upgrade. |
Extend TM to support multi tenancy
Tenant Management by adding a three level OU Structure is currently only available if manual provisioning is active (Active Directory synchronization is disabled). Please read more on this in the CIC - Customer Infrastructure Connector page.
There is currently no visible UI warning about this limitation. With AD sync enabled, new Tenant layers added to the Organization Unit with not be reflected. We recommend completely opting for one variant (with AD sync or Tenant Layer support).