Microsoft Power BI are interactive data visualization BI tools that connect Luware Callcenter data and present it with own user interface for conversation center reporting. The interactive interface provides the ability of deep data analysis through variety of widgets, representation capabilities, hints with additional information, filters, clickable objects (that can also work like filters), etc.
The following is an example report based on Power BI engine.
Power BI users are able build own reports and use reporting templates provided by Luware:
Power BI Desktop and Power BI Cloud
There are two Power BI tools – Power BI Desktop and Power BI Cloud (Service). See official Microsoft documentation for cloud services.
Power BI Desktop
is intended to create and design reports with widgets of different kinds
can publish the created reports to the cloud, where other reporting supervisors may view them (when publisher provides them rights)
can be used also to see the reporting data, but it may be inconvenient, because file is in editing mode during the view
is a free application (for the context of use in Luware products)
Power BI Cloud
view published reports for the publisher (license according to Microsoft rules)
view published reports for other reporting supervisors (license according to Microsoft rules)
create own dashboards from the widgets of the published report
We used the following terms for reporting supervisors:
Creator – reporting supervisor, who creates and designs the report. Usually he has the majority of rights
Publisher – reporting supervisor, who publishes the report in Power BI Desktop to the Power BI Cloud
Viewer – reporting supervisor, who views the published reports in the Power BI Cloud
Role based access control which data, is provided by the [Reporting].[usp_GetDataSet]. Each row in result dataset is checked against 3 conditions, before access is permitted.
- Dataset Type
- Organization Unit
Data is provided only when data loader execution meets all three conditions.
Cloud-Based Gateway Access
Depending on your choice for using either Cloud or Local Power BI, the account and file access is handled as follows:
Power BI Cloud (service)
Power BI Desktop (local)