CIC - Customer Infrastructure Connector requires AD flags EnableAdTeamSync andEnableAdTeamSyncActivatedTeamsOnly are switched Off (AD Sync disabled) in TM Configurator before a new item 'Users' appears in Frontend.
User Details
By clicking the menu item the 'Users' page is opened. The page is presented as a list of existing in TM users, '+Add new' button and user details table with two tabs: User Details & Team Membership.
User Details tab opens upon clicking on a user in the list and allows to change user's details or remove the user from the system.
To add a new user to the system:
Log in as System Administrator
Click '+Add new' button
Fill in all the mandatory fields with valid data. You can also start by typing a user's info in the 'Search' field to have all fields filled automatically.
Click 'Save' button. → If the data is correct, then the user appears in the list.
'User Details' tab
The table of settings:
Field Name
Description
First Name
Shows a team member's first name acquired from Active Directory and used in TM system. Changes of the name that are made in Active Directory are reflected in the section.
Last Name
Shows a team member's last name acquired from Active Directory and used in TM system. Changes of the name that are made in Active Directory are reflected in the section.
Changing this affiliation affects visibility of this user to other users / services / team owners.
SIP Address
Shows a unique identifier that allows a user to communicate using SIP devices such as Skype for Business. SIP address form Active Directory is used as a Username in format: sip:kenmyer@litwareinc.com.
User principal name (UPN)
Required: Name of the system user in a email address format
Secondary UPN
Optional identifier in email address format.
Mobile Phone Number
A mobile phone number for the agent.
This number will also be used for "Standby Duty" in aOpening Hourscalendar.
Users that had their number removed will not be considered valid standby duty targets anymore.
E-Mail Address
Mail address of the user, also used for authentication within Team Manager.
SAM ID
Security Account Manager (SAM) account name.
Show Away as Offline
Status Flag to set the user as unavailable for calls (Offline) while away.
This option is only available when AD-Sync was turned off during installation (users are manually provided).
Team Membership
The 'Team Membership' tab is presented as a table with the list of specific teams to which the user belongs. Here you can also grant Team Administrator permissions for this user
'Team Members' tab
Changes made on 'Team Membership' tab appear on 'Activated Teams' page.
You can also start by typing a user's info in the 'Search' field to have all fields filled automatically.
Changing this affiliation affects visibility of this user to other users / services / team owners.
This number will also be used for "Standby Duty" in a
