CIC - Customer Infrastructure Connector requires AD flags EnableAdTeamSync and EnableAdTeamSyncActivatedTeamsOnly are switched Off (AD Sync disabled) in TM Configurator before a new item 'Users' appears in Frontend.
By clicking the menu item the 'Users' page is opened. The page is presented as a list of existing in TM users, '+Add new' button and user details table with two tabs: User Details & Team Membership.
User Details tab opens upon clicking on a user in the list and allows to change user's details or remove the user from the system.
To add a new user to the system:
- Log in as System Administrator
- Click '+Add new' button
- Fill in all the mandatory fields with valid data. You can also start by typing a user's info in the 'Search' field to have all fields filled automatically.
- Click 'Save' button. → If the data is correct, then the user appears in the list.
The table of settings:
Shows a team member's first name acquired from Active Directory and used in TM system.
Shows a team member's last name acquired from Active Directory and used in TM system.
Tenant and Organization Unit under which this user should appear.
Changing this affiliation affects visibility of this user to other users / services / team owners.
Shows a unique identifier that allows a user to communicate using SIP devices such as Skype for Business.
|User principal name (UPN)||Required: Name of the system user in a email address format|
|Secondary UPN||Optional identifier in email address format.|
Mobile Phone Number
A mobile phone number for the agent.
This number will also be used for "Standby Duty" in a Opening Hours calendar.
Users that had their number removed will not be considered valid standby duty targets anymore.
Mail address of the user, also used for authentication within Team Manager.
Security Account Manager (SAM) account name.
Show Away as Offline
Status Flag to set the user as unavailable for calls (Offline) while away.
This option is only available when AD-Sync was turned off during installation (users are manually provided).
The 'Team Membership' tab is presented as a table with the list of specific teams to which the user belongs. Here you can also grant Team Administrator permissions for this user
Changes made on 'Team Membership' tab appear on 'Activated Teams' page.