User Service Settings

Preconditions

TEAM OWNER - User Service Settings are available to team owners, visible for any MS-Teams based Service Type. In here your users, their User Roles and set the "Active" state for your entire service team.

🔍 Skill-based services will show an Agent Service Settings tab instead.

 

 

User Settings on a MS-Teams based service

General Settings

Setting Description
Default Team Owner Role

Determines which User Roles a user is granted once he joins the team.

💡 This field is read-only. To change this you need to access the service settings via Service Administration.

Team member can change the active state

Allows or disallows team members to change their active state. 
 

💡 Team owners and users with the "Workflow Admin Limited" role assigned to them can still change the active state of all team members via the service settings page.

Users

Setting Description  
UPN    
Name

💡 This field is read-only. Users are auto-synced via MS-Teams.

  • To correct user details you need to access User Administration.
  • Name and UPN are both fixed and in sync with your user directory. To change these fields, you need to contact your tenant 
 
Role

💡 This field is read-only. The User Role Permissions must be adjusted via Service Settings > "Users" Tab by an administrator.

Active
  • When enabled the user receives Nimbus calls via this service. 💡 Note that the user must be in a User State that Nimbus considers as "Selectable".
  • When disabled, no service calls will be distributed to this user, regardless of their User State.
 

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