Introduction to Luware Recording

An introduction to Luware Recording, communication platforms, speech analytics and operational models.

Introduction

Luware Recording is a powerful cloud-based platform that combines capture, archiving, and speech analytics to help industries seamlessly meet regulatory requirements while unlocking actionable insights. By turning conversations into valuable data, it empowers organizations to enhance compliance, improve decision-making, and drive business efficiencies. 

Overview of Luware Recording

Powered by the proven Verint Financial Compliance software and hosted on Microsoft Azure, our fully managed SaaS solution supports Microsoft Teams, Webex, Zoom, Trader Voice, and Mobile Voice Recording - ensuring secure capture and compliant storage of all communications in line with regulations such as MiFID II and Dodd-Frank, while safeguarding data privacy under GDPR. 

Our industry-leading speech analytics, powered by Intelligent Voice, unlocks insights from every conversation—helping businesses identify risks, improve performance, and drive smarter decisions. Luware Recording is SOC2 Type II accredited and Microsoft 365 Certified evidencing our commitment to industry leading security and data privacy standards.

With decades of experience operating compliance platforms, our dedicated cloud operations team manages the system and underlying infrastructure, delivering a 99.99% availability SLA. This allows businesses to focus on their core interests while reducing operational burdens, lowering costs, and ensuring compliance with confidence.

Technology and Integrations

Luware is partnered with Microsoft and utilizes Microsoft Azure as the public cloud provider for the Luware Recording platform. Luware hosts the software in Microsoft Azure datacentres with additional cloud-based services to provide the software as a service to customers. 

Overview of Luware Recording capture, archive, analytics and integrations

Luware Recording integrates with all leading unified communication platforms, including communication collaboration platforms such as Microsoft Teams, ZOOM and Cisco Webex. Luware Recoding also supports traditional on-premises telephony platforms such as Cisco Unified Communications Manager. This flexible approach to platform support enables our customers to seamlessly migrate to the cloud whilst ensuring recording capture policies are consistently applied across both legacy and future communication platforms, providing users with a single pane of glass interface to search and replay.

Powerful Speech Analytics

Luware Recording speech analytics is powered by Intelligent Voice, an industry leading provider of cutting-edge speech analytics solutions with a focus on data privacy and regulatory compliance. Speech Analytics output is generated by artificial intelligence and machine learning models hosted within the Luware environment preventing processing by public cloud models.

Overview of Luware Recording Speech Analytics
  1. Automatic Language Detection: Automatically identifies the languages being spoken in each recording and can either transcribe in a dominant language or in multiple languages.
  2. Sentiment Summary: Provides a summary of sentiment per segment.
  3. Topic extraction: Automatically identifies key topics discussed during a conversation and provides a link to that part of the audio.
  4. Basic Summary: Automatically generates a basic summary of the conversation.
  5. Speaker Diarization: Identifies the number of speakers in each recording and segments the transcript to show which user is speaking.
  6. Sentiment per segment: Provides word and phrase based sentiment for each segment of the call. 

Familiar Interface

A single pane of glass for all your recorded conversations. Luware Recording is powered by Verint Financial Compliance software, an industry leading capture, archive and analytics platform that many individuals have used before.

Operational Models

Learn more about the operational models Multi-Tenant and Private-Tenant…

Operational Modes

Luware Recording offers two operational models: 

  • Multi-tenant: Ideal for customers looking for a hassle-free recording solution that does not require any infrastructure deployment.
  • Private tenant: For customers who require a dedicated recording solution that offers enhanced flexibility and customization options.

Multi-Tenant

In a multi-tenant deployment, a shared instance of software is deployed on virtual infrastructure serving multiple customers at the same time. In this operational model, multiple customers share a single database, and data is logically segregated from other customers.

💡Multi-Tenant is currently available in Switzerland and Germany.

Benefits:

  • Economies of Scale: Customers enjoy the full benefits of economies of scale as costly resources are shared with other customers. Luware’s dedicated cloud operations team conducts proactive capacity management to ensure optimal resource availability at all times. All operational costs are seamlessly integrated into our straightforward per-user, per-month subscription pricing.
  • Fast and Easy Setup - Luware Recording Multi-tenant environments are already provisioned and ready to use. Luware’s Customer Success team will onboard your new environment within 30 days of purchase using our standard configuration options.

Private Tenant

In a Private-Tenant deployment, a single instance of software is deployed on dedicated virtual infrastructure only serving a single customer. In this operational model each customer has their own independent database and therefore data is segregated from other customers.

Benefits:

  • Absolute data segregation: Each customers environment is deployed on infrastructure dedicated to their business. 
  • Choose your deployment location: Luware Recording is hosted on Azure, and customers who opt for a private tenant environment have the flexibility to select the Azure region that aligns best with their data governance requirements.
  • Meet challenging requirements: Private-Tenant environments allow Luware to meet customer specific business and technical requirements, such as additional security measures, penetration testing or complex recording challenges. 
  • Tailored solution packages: Private-Tenant environments utilize our enterprise licensing package, whereby, Luware will collect customer specific requirements enabling cost efficiencies at scale.

Comparison of the Models

Below is a comparison highlighting the key differences between Multi-Tenant and Private-Tenant environments.

Key Differences Description Multi-Tenant Private-Tenant

Hosting Location

Customer chooses hosting location from available Azure regions. Switzerland and Germany

Tailored Solution Packages

Customer requirements define solution package required, enabling cost savings at scale. -

Dedicated Infrastructure

Dedicated infrastructure is deployed for each customer.  -

Absolute Data Segregation

Customers data is stored in a dedicated database. -

Platform Audits

Customers can request audits on the platform as part of contractual agreements. -

Penetration Testing

Customers can perform penetration testing on the platform as part of contractual agreements. -

Custom security requirements

Customers can request additional security requirements as part of the platform configuration. -
 
 

Solution Packages

Learn more about our solution packages…

Solution Packages

Luware Recording Essential

Ideal for businesses using Microsoft Teams and Luware Nimbus for quality or compliance capture and archive. Includes:

  • Compliance grade capture and archive.
  • Advanced search and replay.
  • Supervisors and admins included.
  • Role Based Access Control using Azure Entra ID.

 

Luware Recording Professional

Enhance Microsoft Teams capture options with selective recording, enabling businesses to meet more complex challenges. Includes everything in Essential and:

  • Selective recording modes and rules.
  • Custom role configuration.
  • Custom announcements.
  • Custom upload policies with group-based retention.

 

Luware Recording Compliance Plus

Built for compliance, adding several features supporting data privacy and compliance use cases, plus we include transcription. Includes everything in Professional and:

  • Speech Analytics Standard Addon included.
  • Compliance features such as legal hold, approval workflows and GDPR deletes.
  • Download and export recordings.
  • Import legacy recordings.

 

Luware Recording Beyond Compliance

Go beyond compliance and enhance business processes with multi-language speech analytics, third party system integrations and multi-platform capture. Includes everything in Compliance Plus and:

  • Speech Analytics Premium Addon included.
  • API Addon included.
  • Multi-platform capture and archive.
  • Export Speech Analytics outputs.

 

Solution Packages Feature Matrix

INC REC Luware Recording Solution Packages

  Essential Professional Compliance Plus Beyond Compliance

Minimum user commitment

25

10

10

10

Speech Analytics Addons

Speech Analytics  Standard

- -

Speech Analytics Plus

- -

Speech Analytics Premium

- -

Included hours per user per month

- - 100

100

Web Functionality
Search
Playback
Ongoing Recordings¹
Manual Labelling -
Dashboards and reporting -
Download Recordings - -
Search and Export Recordings - -
Users and Security
Admins Accounts Included
Supervisor Accounts Included
Audit Logging
Azure Entra ID Authentication
Role-based Access Control
Encryption and Signing of Recordings
Maximum Synchronized Security Groups 3 11 11³ 11³
Maximum Custom Roles - 11 11³ 11³
Custom Role Configuration -
Selective Recording
Recording Modes¹ -
Control Recording (Pause/Resume)¹ -
Recording Rules for Nimbus¹ -
Teams App for Controlling Recording¹ -
Announcements
Microsoft Announcements¹
Multi-Lingual Standard PSTN Announcements¹ -
Custom Announcement Files¹ -
Compliance 
Legal Hold - -
Case Management - -
Approval workflows - -
Automatic Labelling - -
Voice Quality Check - -
GDPR Delete - -
Teams CDR Reconciliation - -
Customer Supplied Storage Accounts
Customer Azure Storage Integration
Secure Azure Private Endpoint Connection
Maximum Azure Storage Accounts 1 1
AWS S3 Storage² -
S3 Storage² -
Retention Policies
Group Based Retention Policies
Maximum Retention Period 1 Year Custom Custom Custom
Maximum number of Policies 1 5
Transcode Policies - -
Data Integrations
Data Imports² - -
Bulk Exports¹ - -
API Integrations - -

➕ Features or functions marked with a ‘+’ in the table above are available as add-ons and may require additional services for activation or integration. For further details or assistance, please contact your Luware sales representative.

¹ These features may not be compatible with all communication platforms or modalities. For further details or assistance, please contact your Luware sales representative.

² Feasibility of the integrations is assessed on a case-by-case basis by Luware.

³ Additional services are required for activation or integration. For further details or assistance, please contact your Luware sales representative.

Legacy Solution Packages

Legacy Solution Packages

INC REC Recording Licensing

Legacy Solution Packages 

This article pertains to legacy license packages that are no longer available for purchase. While existing licenses may continue to function as expected, no new purchases or modifications can be made.

These packages retired on 28th February 2025. 

For alternative licensing support, please refer to our updated solution packages here or contact solutions@luware.com. 

 
 

Essential

Pro

Advanced

Enterprise

Operational Model

Multi-Tenant

Multi-Tenant  
Private-Tenant

Multi-Tenant  
Private-Tenant

Private-Tenant

Communication Platforms

Microsoft Teams

Cisco

Optional(1)

Symphony

Optional (1)

Turret Providers

Optional(1)

Mobile Providers

Optional(1)

Modalities

Voice

Chat

Optional

Optional

Optional

Screen share

Optional

Optional

Optional

Video

Optional

Optional

Optional

Features
Search Profiling / Transcription Optional Optional Optional Optional

Search and Playback

Pause/resume

Audit Logging

Conversation Import/Export

Conversation Download/Sharing

Approval workflows

Case Management

Form-based Evaluation

Manual Labelling

Automatic Labelling

Dashboards and Reports

Legal Hold

Role-based Access Control

(3)

Azure Entra ID Sync

Voice Quality Check

Integration APIs

(2) (2) (2)

Retention Policies

(4)

Multiple Repositories (Azure)

WORM/Compliance Stores

(1)

(1)

Encryption

Customizable PSTN Announcements

Multi-Lingual Standard PSTN Announcements

(1) Feasibility of the integration of other recording platforms in addition to Microsoft Teams is assessed on a case-by-case basis by Luware.

(2) Only available in Private-Tenant.

(3) Only pre-configured roles..

(4) Only a Single retention policy.

 
 
 
 

 

Table of Contents