This page will always reflect the latest Release Notes, recent improvements and changes made to Nimbus.
Other Information Resources:
- Our Release Note History contains information on all previous releases from this year.
- Updates on our Nimbus Power BI Template are distributed on request. Please refer to the Nimbus BI Template Release Notes for updates.
- Also visit the following sources to stay up-to-date on Nimbus in both features and (upcoming) maintenance:
INC External News Resources
📣Important Announcements
Please take note of the following long-term and ongoing announcements below:
INC Power Automate Connector Change Notice
📆Upcoming change: New Power Automate connector user role validation
We're introducing an important enhancement to the Nimbus Power Automate Connector, rollout planned on 15th of January 2026. This update is designed to improve security and ensure that flows are only triggered by users with valid permissions.
☝What is changing:
- Currently, users must hold a Power Automate Role in Nimbus - either Service Owner or Administrator. The role is validated when creating a flow.
- With this upcoming update, an additional step will be introduced, validating roles at each execution of a flow. This effectively prevents flow-execution by users who no longer have the appropriate access.
✅Action required: We recommend for all our customers using the Power Automate Connector to review and confirm their flow configuration to avoid any disruption. Keep in mind that the new validation will not just check the role but also the Organization Unit scope under which the user operates. Any later changes in the user's OU scope will also affect existing flows - e.g. the services that the user can see and impact.
End of announcements. Regular release notes continue below.
20 January 2026 - 1.123 Release Notes
🔖 This is a major update, bringing many new changes and improvements into Nimbus. This update is rolled out sequentially on our clusters:
| Cluster | Update on |
|---|---|
| United States 01 | 20/01/2026 |
| Australia 01 | 22/01/2026 |
| United Kingdom 01 | 27/01/2026 |
| Switzerland 02 / Germany 02 | 29/01/2026 |
| Switzerland 01 | 01/02/2026 |
| Europe 01 | 04/02/2026 |
| Germany 01 | 08/02/2026 |
Attendant: Transfers and Consultation Calls for Outbound Sessions
Transfers and Consultation Calls are now possible for Outbound Call Sessions. This allows Nimbus users to engage with the customer first, then redirect them directly to an internal expert for further consultation. For the customer, this means minimized wait times with no further service calls required in order to get connected to the right expert.
🔎Added with this update:
- Attendant Console - Added support for scheduled and manual Outbound Calls & Call On Behalf, same as inbound sessions.
- Attendant - Safe Transfer to (internal or external) User / Phone Number / Nimbus Service
- Attendant - Blind Transfer to (internal or external) User / Phone Number / Nimbus Service
- Attendant - Consultation Call (internal or external) User / Phone Number. Nimbus Services are not yet supported.
- 💡Updated reporting behavior for these actions: In a multi-service scenario, where the first service handles the outbound task, and then transfers to another service, the task direction on the receiving service will be set to inbound.
Data Privacy Settings: Caller Anonymization
Caller Anonymization helps organizations to reduce exposure of personally identifiable information, supporting stricter privacy and compliance requirements. It limits what frontline users see, without blocking the workflow needed to help the caller. This lowers data‑handling risk while keeping service quality high.
Added to Nimbus:
- Caller Anonymization - new configuration item in the Administration. Used to centrally define how incoming PSTN numbers are identified for anonymization (e.g. opt-in numbers by specific region) by using regular expressions.
- Data Privacy Service Settings tab added. Allows to steer the "Caller Anonymization" feature per service (default: disabled).
- Default disabled for all services. Once enabled, either all incoming PSTN calls OR the list of defined “Caller Anonymization” regular expressions will be applied.
☝Please note:
- This feature will be activated only on customer request. Once activated and configured, anonymized entries cannot be restored.
- Anonymization is not retroactive, and only applies to call sessions as long as the feature is enabled.
- Anonymization scope and feature limitations apply. For more details, refer to the Data Privacy Service Settings > Known Limitations.
Other Changes and Improvements
- Instant Messaging / Workflow Activities / WhatsApp Integration in Twilio: Added support for the “Web Request” activity when handling Instant Messages via workflow using the Twilio WhatsApp integration.
- Assistant - UI size was increased slightly. To accommodate new Consultation Call UI elements, Assistant will increase size temporarily, but return to the new standard height afterwards.