What you can find here
This page will always reflect the latest Release Notes, Improvements and Changes made to Nimbus.
Other areas of interest:
- Refer to the Release Note History for previous releases earlier this year.
- Updates on our Nimbus Power BI Template are distributed on request. Please refer to the Nimbus BI Template Release Notes to check for updates.
- Also visit the following sources to stay up-to-date on Nimbus in both features and (upcoming) maintenance.
INC External News Resources
Ahead Notice: Restrictive third-party cookie policies
Note: the following scenario regarding browser cookie restrictions may affect both Nimbus Teams Tab, Nimbus Personal App and has been added to the Installation Prerequisites. It is not relevant to this Nimbus release, but was added to the release notes for awareness.
✅ Administrative action MAY be required when (more restrictive future) browser cookie policies affect your Nimbus user login experience. In such cases, please read the following contents carefully.
INC Third-Party Cookie Restriction Workaround
☝ Note of third-party cookie restriction: In 2024 Google Chrome started restricting third-party cookies “by default for 1% of Chrome users to facilitate testing, and then plans to ramp up to 100% of users in H2 2024.” Other browser vendors are likely to follow suit with similar policies.
✅For Tenant Administrators: Most Enterprise users should be excluded from the 1% experiment group. However, Luware recommends that admins proactively use the BlockThirdPartyCookies and CookiesAllowedForUrls policies in Chrome to avoid sign-in issues, as described in this MS “Teams doesn't load” help article reference.
Add the following sites to the third party cookie exception list:
[*.]microsoft.com
[*.]microsoftonline.com
[*.]teams.skype.com
[*.]teams.microsoft.com
[*.]sfbassets.com
[*.]skypeforbusiness.com
[*.]luware.cloud🤔 What are the risk scenarios?
Not following the recommendations by Google involves a risk that Nimbus stops working in Chrome (or other default browsers) when the Nimbus App is launched embedded via MS Teams.
- MS Teams client in your browser: A likely cookie-related risk scenario occurs as you launch launch the Nimbus App or Nimbus Teams Tabs. This triggers a user authentication using 3rd party cookies.
- MS Teams standalone client: Microsoft claims that Nimbus should continue working in the client. Furthermore, Nimbus standalone tab will open and work when "Open app in browser tab" link is used.
To avoid either scenario, we recommend whitelisting cookie-exceptions in your browsers so that Teams can continue continue working with Nimbus. To allow (whitelist) specific URLs in your browser, refer to the steps described in this MS “Teams doesn't load” help article reference.
🤔 What are the effects/problems?
We identified the following issues in regards to cookie-related authentication:
- Warning at startup - A warning message is shown every time when the user start Nimbus in Teams. It seems it's a general error in case of the third party cookies are blocked.
- Authentication popup issue - Returns a Cancelled By User error even if the authentication was not cancelled by user.
01 Dec 2024 - 1.103 Release Notes
🔖 This is a major update, bringing many new changes and improvements into Nimbus. This update is rolled out sequentially on our clusters:
| Cluster | Update on |
|---|---|
| United Kingdom 01 | 01/12/2024 |
| Switzerland 02 / Germany 02 /United States 01 | 02/12/2024 |
| Switzerland 01 / Australia 01 | 03/12/2024 |
| Germany 01 | 08/12/2024 |
New “Expand View” option for Editors
We added an “Expand View” option to various configuration views, allowing for more horizontal space when editing:
- Workflows
- Workflow Templates
- Opening Hours
- Non-Personal Dashboards (administrator side)
 |
 |
| The editor can be expanded by clicking “Expand View” on the top right. ⮑ This will hide the Configuration side menu for more available editing space. |
When expanded, clicking “Collapse View" will collapse the view and display the Configuration side menu. |
New Workflow Activity “Standby Duty”
Enterprise Routing Contact Center
As a new Nimbus Feature, we added Standby Duty to the list of Conversation Handling Activities. Standby Duty allows you to handle incoming calls outside of working hours by defining a list of standby duty numbers to be called.
☝Note: This activity is only available for Audio/Video modality workflows.
Learn more about the Standby Duty Workflow Activity…
Standby Duty
Standby Duty
INC Beta Feature
This feature is in BETA status. Functionality, design, and scope may change significantly over time.
| Description | Allows you to handle incoming calls outside of working hours by defining a list of standby duty numbers to be called. | ||||||
| Required Predecessor | Accept | ||||||
| License |
|
||||||
| Modalities | Audio / Video | Instant Messaging | External Task | ||||
Common Properties
| Configurable Properties | Description |
|---|---|
| Destination Type |
|
| Destination List / Custom Parameter |
|
| RONA Timeout |
Specifies the time the system uses to ring a phone number from the specified list (Destination List or Custom Parameter), then switches to the next phone number in the list.
|
| Max Attempt Cycles | Defines the number of times going through the list of phone numbers (Destination List or Custom Parameter) until one destination accepts the call by confirming. |
| Resource Type |
|
| Playlist/Resource |
Sets a waiting playlist / audio resource for to the caller while in queue. 🔍 Playlists and Resources (music) can be added and defined in Configuration. |
| Confirmation | Description |
| Prompt Type |
🔍 Audio resources can be added via Configuration > Resources . |
| Add Parameters | When enabled, parameters can be added and used in the prompt text. |
| Prompt Language | Allows to select the locale/voice to use when using the Text-to-Speech engine. |
| Prompt Text |
Allows you to add text that will be read in the prompt language/locale for the called standby duty contact. To make use of the functionality, Add Parameters need to be enabled first. Once enabled, you can add custom and system parameters to your prompt text |
| Resource | ✅ Only shown when "Prompt Type" = Resource is selected. |
| Confirmation DTMF | The confirmation that the called standby duty can make with a DTMF tone. |
| Confirmation During Announcement |
|
| Limit Confirmation Timeout |
|
|
Confirmation Timeout hh:mm:ss |
Max waiting time for confirmation.
|
Audio / Video
INC WF Properties remark
No specific behaviors for this modality. “Common Properties” apply.
Reporting - New Outcomes
Standby Duty
- Added “Standby Duty Accepted” to Statistics and Sessions List.
- Added Internal & External Standby Duty Accepted to Static Dimensions > Service Session Outcomes table.
Transferred by User/Service
- Added “Transferred by User” and “Transferred by Service” to Portal results such as My Sessions, My Overview.
- My Sessions has a new widget color code to display the “Transfer Failed” session result.
- Added “Transferred by Service” and “Transferred by User” to Statistics and Sessions List.
- Added “Transferred by User” and “Transferred by Service” to Static Dimensions > Service Session Outcomes and User Session Outcomes tables respectively.
- Added new KPI: “Transferred by User” to Dashboard Widget Properties. It is part of the following widgets: Service KPI Tile, Service KPI Tabular, Service KPI Chart, Service KPI Comparison Chart, and Service KPI Graph.
Synchronized wording on Hangup, WF Disconnect and Marked as Handled outcomes
The following outcome names in Operations and Sessions List are being renamed to match with the Nimbus Reporting Model.
| Renamed from | Renamed to |
|---|---|
| Hangup before Accept | Customer Hangup Before Accept |
| Hangup in IVR | Customer Hangup In IVR |
| Hangup in IVR after Queue | Customer Hangup In IVR After Queue |
| Hangup in Queue | Customer Hangup In Queue |
| DeclinedByWorkflowAfterQueue | Workflow Disconnect After Queue |
| DeclinedByWorkflowWhenNoQueue | Workflow Disconnect |
| Marked as Handled by Worfklow | Workflow Marked as Handled |
| Marked as Handled by User | User Marked as Handled |
Other Changes and Improvements
- Distribution Policies > Initial Skipped Preferred User States – Renamed the option “Off Duty Or Offline” to “Off Duty And Offline” in the dropdown:
BI Template Release Notes
The following is an embed from our official Nimbus BI Template Release Notes. Please note that we update this template outside of regular Nimbus release cadence.
Click to open the current BI Template Release Notes…
Nimbus BI Template Release Notes
Keep up to date
This page will always reflect the latest Release Notes, improvements and changes made to the Nimbus Power BI Template.
✅ To obtain the latest template file, please contact the Nimbus Helpdesk. Our Customer Success team will be delighted to assist.
| Date | Template Version | Changes |
|---|---|---|
| 02-12-2024 | 1.103 |
|
| 25-10-2024 | 1.101 |
|
| 30-09-2024 | 1.100 |
Features:
|
| 09-09-2024 | 1.99 |
Fixes:
|
| 07-08-2024 | 1.97 |
Fixes:
|
| 15-07-2024 | 1.96 |
With this release, we are delighted to announce the latest major update to the Nimbus Power BI template which enables users to set up and take advantage of the powerful functionality in Power BI known as Incremental Refresh. We have updated the queries in the template so that this functionality can be exploited if required. Note that the template parameters no longer offer the option to select “x number of days”: if you need to refresh the template regularly for x number of days, please set up the Incremental Refresh functionality as explained under in PBI Incremental Refresh.
Features:
Fixes:
Temporary limitation:
|
| 24-06-2024 | 1.95 |
Fixes:
|
| 13-05-2024 | 1.93 |
Features:
Fixes:
|
| 25-03-2024 | 1.91 |
Features:
Description of the new measures available in the Nimbus Reporting Model page and in the template (hovering with the mouse on the measure).
Fixes:
|
| 26-02-2024 | 1.90 |
Features:
Fixes:
|
| 06-02-2024 | 1.89.1 |
Alignment of the Nimbus Power BI Template with the Historic Reporting features made available with 1.89 Latest Release Notes
Features:
Fixes:
|
| 03-11-2023 | 1.84 v5 |
Fixes:
|
| 04-10-2023 | 1.84 |
Features:
|