What you can find here
This page will always reflect the latest Release Notes, Improvements and Changes made to Nimbus.
Other areas of interest:
- Refer to the Release Note History for previous releases earlier this year.
- Updates on our Nimbus Power BI Template are distributed on request. Please refer to the Nimbus BI Template Release Notes to check for updates.
- Also visit the following sources to stay up-to-date on Nimbus in both features and (upcoming) maintenance.
External News Resources
| Luware Cloud Status Page | Nimbus Newsletter | Events / Webinars on Luware.com |
04 Aug 2024 - 1.97 Release Notes
🔖 This is a major update, bringing new changes and options into Nimbus.
| Cluster | Update on |
|---|---|
| United Kingdom 01 | 04/08/2024 |
| Switzerland 02 / Germany 02 | 05/08/2024 |
| Switzerland 01 | 06/08/2024 |
| Germany 01 | 07/08/2024 |
Deprecated “Pickup (through transfer)” Distribution Type Removed
The Distribution Type “Pickup (through transfer)” was removed from the Workflow Activities Queue and Queue Activity. “Pickup” (through transfer) will not be available anymore. In existing Workflows and Workflow Templates, “Pickup” is replaced with the distribution type “Pickup Conference”.
Added category “Skill-based” on My Services widget in My Overview
Introduced a new category “Skill-based” on the My Services widget in My Overview. This category displays the user's skill-based services count. Being on duty / off duty doesn't influence this count.
Renamed Areas in Nimbus UI
To improve the usability of Nimbus, the following areas have been renamed in Nimbus Portal:
- My Services to Services Overview
- Dashboards to Live View
- Reporting to Statistics
- Historical Sessions to Sessions List
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Power BI
- User States page: Dates and timings are now being converted to local time as per time zone selected in parameters.
- Fixed the sorting for date objects. Day of the week in Service Overview and User Overview are now sorting chronologically instead of alphabetically.
- Fixed15Min column in ServiceSessions and UserSessions now set to type time and will sorts chronologically.
Other Changes and Improvements
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Added direction to Service Supervisor Tabular Widget - The Service Supervisor Tabular Widget was extended by direction (Inbound Call, Outbound Call, Call On Behalf). It is now also possible to filter by direction:
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Adjusted the length limitation of the fields in Configuration > Parameters to match them with the limitations in Power Automate. The following limits apply:
- Name: 64 characters
- Default Value: 5120 characters
- ID: 64 characters