Introduction to Nimbus

• Introduction to Nimbus
• Nimbus Features
• Nimbus in a Flash

Release Notes

• Latest Release Notes
• Nimbus BI Template Release Notes
• Release Note History
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Initial Setup

• Installation Prerequisites
• Upload App Manifest
• Nimbus Installation
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Service Provisioning

• Service Provisioning
• Provisioning via Microsoft PowerShell
• Nimbus App Permissions
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Administration

• Administration Overview
• License Management
• User Preferences (Admin)
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Usage of Nimbus

• Frontend Portal Overview
• Nimbus Personal App
• Nimbus Teams Tab
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Reporting

• Nimbus Reporting
• Nimbus Reporting Model
• Nimbus KPI Calculations
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Nimbus Integrations

• Nimbus Power Automate Connector
• Setting Up Power BI
• Integration Possibilities
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Best Practices

• Best Practices - Multihoming
• Best Practices - Omni Channel Contact Center
• Best Practices - Designing Adaptive Cards for Nimbus and MS Teams
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Use Cases

• Introduction to Nimbus Use Cases
• Use Case - Creating an External Task
• Use Case - Retrieving Microsoft Entra ID Fields via Agent Token
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Nimbus Resources

• FAQ and Troubleshooting
• How to use this Knowledge Base
• Nimbus Glossary
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