Recording Announcements

• Custom Announcements - Customer Recorded announcement can be set.
• Customer Banner Announcements - Custom text can be added to a banner announcement.

Announcement Directions

Custom Announcements 

The Microsoft Teams Custom Announcement feature in Verba allows clients to upload their own audio notification files  to notify users about calls being recorded.

Find more information on installing and configuring Microsoft Teams custom announcement here: Link

Audio File Specifications

The Verba Microsoft Teams Bot service is using the Graph Communications Bot Media SDK which supports 16 kHz Mono PCM Wave audio files as input.

Below, find the full specifications required:

Disabling Default Announcements for Compliance Recording
In some scenarios, organisations may prefer to disable the default audio notification for compliance recording during calls. This is often done to maintain a seamless customer experience, to comply with specific regulatory requirements where such announcements are not mandated or when a custom announcement is preferred. 

By default, Teams plays an audio notification when compliance recording is active. If you need to disable this notification for calls, follow these steps:

1. Log into PowerShell
   Connect to the Teams Powershell module

Connect-MicrosoftTeams

2. Retrieve the Current Policy
   Run the following command to view your compliance recording policy:

Get-CSTeamsComplianceRecordingPolicy

Make a note of the Identity value (everything after TAG:), as you’ll need it for the next step.

3. Disable the Audio Notification
   Use the command below, replacing {Identity} with the value you noted:

   Set-CSTeamsComplianceRecordingPolicy -Identity {Identity} -DisableComplianceRecordingAudioNotificationForCalls $true

4. Verify the Change
   Run the following command again:

Get-CSTeamsComplianceRecordingPolicy

Confirm that the DisableComplianceRecordingAudioNotificationForCalls switch is now set to True.