Legacy Solution Packages
This article pertains to legacy license packages that are no longer available for purchase. While existing licenses may continue to function as expected, no new purchases or modifications can be made.
These packages retired on 28th February 2025.
For alternative licensing support, please refer to our updated solution packages here or contact solutions@luware.com.
 Essential |
 Pro |
 Advanced |
 Enterprise |
|
|---|---|---|---|---|
Operational Model |
Multi-Tenant | Multi-Tenant |
Multi-Tenant |
Private-Tenant |
| Communication Platforms | ||||
Microsoft Teams |
✅ | ✅ | ✅ | ✅ |
Cisco |
❌ | ❌ | ❌ | Optional(1) |
Symphony |
❌ | ❌ | ❌ | Optional (1) |
Turret Providers |
❌ | ❌ | ❌ | Optional(1) |
Mobile Providers |
❌ | ❌ | ❌ | Optional(1) |
| Modalities | ||||
Voice |
✅ | ✅ | ✅ | ✅ |
Chat |
❌ | Optional |
Optional |
Optional |
Screen share |
❌ | Optional |
Optional |
Optional |
Video |
❌ | Optional |
Optional |
Optional |
| Features | ||||
| Search Profiling / Transcription | Optional | Optional | Optional | Optional |
Search and Playback |
✅ |
✅ |
✅ |
✅ |
Pause/resume |
❌ |
✅ |
✅ |
✅ |
Audit Logging |
✅ |
✅ |
✅ |
✅ |
Conversation Import/Export |
❌ |
❌ |
✅ |
✅ |
| Conversation Download/Sharing | ❌ |
❌ |
✅ |
✅ |
Approval workflows |
❌ |
❌ |
✅ |
✅ |
Case Management |
❌ |
❌ |
✅ |
✅ |
| Form-based Evaluation | ❌ |
❌ |
✅ |
✅ |
| Manual Labelling | ❌ |
✅ |
✅ |
✅ |
Automatic Labelling |
❌ |
❌ |
✅ |
✅ |
Dashboards and Reports |
❌ |
✅ |
✅ |
✅ |
Legal Hold |
❌ | ❌ | ✅ | ✅ |
Role-based Access Control |
✅(3) | ✅ | ✅ | ✅ |
Azure Entra ID Sync |
✅ | ✅ | ✅ | ✅ |
| Voice Quality Check | ❌ | ❌ | ✅ | ✅ |
Integration APIs |
❌ | ✅(2) | ✅(2) | ✅(2) |
Retention Policies |
✅(4) | ✅ | ✅ | ✅ |
Multiple Repositories (Azure) |
❌ |
✅ |
✅ |
✅ |
WORM/Compliance Stores |
❌ |
❌ |
✅(1) |
✅(1) |
Encryption |
✅ |
✅ |
✅ |
✅ |
| Customizable PSTN Announcements | ❌ |
❌ |
✅ |
✅ |
| Multi-Lingual Standard PSTN Announcements | ❌ |
✅ |
✅ |
✅ |
(1) Feasibility of the integration of other recording platforms in addition to Microsoft Teams is assessed on a case-by-case basis by Luware.
(2) Only available in Private-Tenant.
(3) Only pre-configured roles..
(4) Only a Single retention policy.