| Professional | Compliance Plus | Beyond Compliance | |
|---|---|---|---|
Minimum user commitment |
10 |
10 |
10 |
| Speech Analytics Addons | |||
Speech Analytics Standard |
- | ✅ | ✅ |
Speech Analytics Plus |
- | ➕ | ✅ |
Speech Analytics Premium |
- | ➕ | ✅ |
Included hours per user per month |
- | 100 | 100 |
| Web Functionality | |||
| Search | ✅ | ✅ | ✅ |
| Playback | ✅ | ✅ | ✅ |
| Ongoing Recordings¹ | ✅ | ✅ | ✅ |
| Manual Labelling | ✅ | ✅ | ✅ |
| Dashboards and reporting | ✅ | ✅ | ✅ |
| Download Recordings | ✅ | ✅ | ✅ |
| Search and Export Recordings | - | ✅ | ✅ |
| Users and Security | |||
| Admins Accounts Included | ✅ | ✅ | ✅ |
| Supervisor Accounts Included | ✅ | ✅ | ✅ |
| Audit Logging | ✅ | ✅ | ✅ |
| Azure Entra ID Authentication | ✅ | ✅ | ✅ |
| Role-based Access Control | ✅ | ✅ | ✅ |
| Encryption and Signing of Recordings | ✅ | ✅ | ✅ |
| Maximum Synchronized Security Groups | 11 | 11³ | 11³ |
| Maximum Custom Roles | 11 | 11³ | 11³ |
| Custom Role Configuration | ✅ | ✅ | ✅ |
| Selective Recording | |||
| Recording Modes¹ | ✅ | ✅ | ✅ |
| Control Recording (Pause/Resume)¹ | ✅ | ✅ | ✅ |
| Recording Rules for Nimbus¹ | ✅ | ✅ | ✅ |
| Teams App for Controlling Recording¹ | ✅ | ✅ | ✅ |
| Announcements | |||
| Microsoft Announcements¹ | ✅ | ✅ | ✅ |
| Multi-Lingual Standard PSTN Announcements¹ | ✅ | ✅ | ✅ |
| Custom Announcement Files¹ | ✅ | ✅ | ✅ |
| Compliance | |||
| Legal Hold | - | ✅ | ✅ |
| Case Management | - | ✅ | ✅ |
| Approval workflows | - | ✅ | ✅ |
| Automatic Labelling | - | ✅ | ✅ |
| Voice Quality Check | - | ✅ | ✅ |
| GDPR Delete | - | ✅ | ✅ |
| Teams CDR Reconciliation | - | ➕ | ➕ |
| Customer Supplied Storage Accounts | |||
| Customer Azure Storage Integration | ✅ | ✅ | ✅ |
| Secure Azure Private Endpoint Connection | ✅ | ✅ | ✅ |
| Maximum Azure Storage Accounts | 1 | 1³ | 1³ |
| AWS S3 Storage² | ➕ | ➕ | ➕ |
| S3 Storage² | ➕ | ➕ | ➕ |
| Retention Policies | |||
| Group Based Retention Policies | ✅ | ✅ | ✅ |
| Maximum Retention Period | Custom | Custom | Custom |
| Maximum number of Policies | 5 | 5³ | 5³ |
| Transcode Policies | - | ➕ | ➕ |
| Data Integrations | |||
| Data Imports² | - | ➕ | ➕ |
| Bulk Exports¹ | - | ➕ | ➕ |
| API Integrations | - | ➕ | ✅ |
➕ Features or functions marked with a ‘+’ in the table above are available as add-ons and may require additional services for activation or integration. For further details or assistance, please contact your Luware sales representative.
¹ These features may not be compatible with all communication platforms or modalities. For further details or assistance, please contact your Luware sales representative.
² Feasibility of the integrations is assessed on a case-by-case basis by Luware.
³ Additional services are required for activation or integration. For further details or assistance, please contact your Luware sales representative.