What you can find here
This page will always reflect the latest Release Notes, Improvements and Changes made to Recording.
Other areas of interest:
- Refer to the Release Note History for previous releases earlier this year
04 APR 2025 - 1.7.0 - Major Updates
This major update brings the latest software enhancements to our Multi-Tenant platform. Key changes and improvements are highlighted below.
| Environment | Update On |
| Switzerland | 30th March 2025 |
| Germany | 30th March 2025 |
Private Tenant Customers
Private tenant customers are contacted via the Support system to inform them about upcoming maintenance dates.
Overview of improvements
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API (Delayed)
- Conversation Control: Start and stop controlled recording and save on-demand calls in the buffer.
- Extract speech analytics output: Download the speech analytics output files from Intelligent Voice in a JSON format.
- Add Metadata: Add metadata to conversations in Luware Recording from external sources.
- Add Label: Add a label to conversations in Luware Recording enabling external control of policies based on labels.
Delayed feature
The full release of the new REST APIs has been delayed due to an ongoing software issue. If you need additional information, please contact us via support.
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Speech Analytics:
- Translate to English: Translate speech transcription from the transcribed language into English.
- Delayed transcription: Resolved an issue in multi-tenant environments which could cause delays in transcription.
-
Microsoft Teams:
- Delayed custom announcements: In call scenarios such as call queues, custom announcements could be delayed.
- Nimbus recording rules: In multi-service complex workflows, sometimes recording rules could not identify the correct recorded service line.