- Set at IVR time, not mid-call. Consent is captured by the workflow before the agent connects. There is currently no in-call control for the caller or the agent to change the decision once the conversation is underway. The closest workaround is a transfer to a workflow that re-asks the question.
- MS Teams calls only. The consent check is enforced for calls routed through the Microsoft Teams driver. Other drivers are not in scope.
- Distribution is not consent-aware. Routing and distribution policies do not change based on the consent outcome. Consent only affects whether transcription, summarization, and AI suggestions run.
- Default is permissive. If the Record Consent activity is not included in the workflow, every call is treated as consent granted. To make opt-out available to callers, the workflow must include the consent step.
- Virtual User transcription respects the same consent outcome — see the related Virtual User transcription feature for details.
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