☝Nimbus and related addons can only perform PSTN transfers according to Microsoft's licensing and constraints. ✅ As Administrator you need...
December 12th, 2023 2 views 0 likes
🔎INSTANT MESSAGING DESIGN NOTES 💡The following notes are “by design”. They describe behavior of message protocols which cannot be circumvented...
February 21st, 2024 views 0 likes
Not ready for productive use This feature is depending on Microsoft Public Preview APIs and SDKs, limiting access to early...
January 19th, 2024 views 0 likes
KNOWN INTERACT LIMITATIONS Interact has certain JavaScript calling limitations in regards to operating systems and browsers. Refer to the official MSFT...
March 20th, 2024 views 0 likes
☝Out of box, transfers towards the UPNs of Teams-native Auto Attendants (AA) or Call Queues (CQ) Resource Accounts will fail....
April 2nd, 2024 views 0 likes
WEBSITE EMBEDDING LIMITATIONS Some websites prevent IFrame embeds on remote sites, which cannot be circumvented. When you try to embed such...
April 9th, 2024 views 0 likes
External Task - KNOWN LIMITATIONS "Last Users" routing is ignored for the External Task modality, even if enabled in the Distribution...
April 11th, 2024 views 0 likes
🔎 Email - BY DESIGN The following points are not considered issues: Single-edit only — the Mail Inbox > Folder...
April 16th, 2024 1 views 0 likes
KNOWN OUTBOUND TASK & CALL LIMITATIONS General Outbound Call limitations Audio Modality: Audio delay for outbound PSTN and UPN calls:...
May 2nd, 2024 views 0 likes
Address Book Field Size Limitations Please note that Address Books fields are bound to size limitations. When exceeded, the Nimbus...
May 3rd, 2024 views 0 likes
💡The following limitations are specific to Attendant Console functionality only. Consultation Call to Service during Outbound Call ☝ Outbound...
May 21st, 2024 views 0 likes
Parameter Field Size Limitations Please note both Custom-created Parameter Fields and Nimbus System Fields fields underly size limitations. When exceeded,...
May 28th, 2024 views 0 likes
KNOWN SUPERVISION LIMITATIONS Audio-related: 3rd-party Audio: If the Nimbus user adds any other participant via Microsoft Teams UI, the Supervisor...
May 29th, 2024 1 views 0 likes
☝️ KNOWN TRANSCRIPTION & SUMMARIZATION LIMITATIONS 💡We are actively working on further improvements to the following limitations: Transcription data is...
May 30th, 2024 views 0 likes
RING TIME LIMITATION Microsoft can terminate the dial out in ~35 seconds for some tenants. For Direct and Pickup with...
October 9th, 2024 views 0 likes
KNOWN LIMITATIONS - BULK EDITING ☝Bulk Editing is in active development. We are continuously updating this feature over the coming...
October 22nd, 2024 views 0 likes
KNOWN LIMITATIONS - CHANGE HISTORY The “Change History” Feature is currently limited to tracking changes made within the Service Administration...
January 17th, 2025 views 0 likes
AUDIO FILE / PLAYLIST REQUIREMENTS Recommended file format: .wav, single-channel, 16-bit samples with a 16,000 (16KHz) sampling rate Supported File formats: wav,...
March 18th, 2025 1 views 0 likes
💡In the following we list all known transfer limitations, either by design or external circumstances. Transfer to PSTN: Licensing...
March 27th, 2025 4 views 0 likes
The transfer of Custom Context Parameters and System Fields (Custom Fields) works under the following scenarios: Transfer FROM… …TO User...
March 27th, 2025 views 0 likes
☝No Voicemail feature lookahead possible: Currently, there is no way to check ahead if a transfer target (MS Teams User)...
April 1st, 2025 views 0 likes
General note on AI-driven interactions AI driven replies are very dependent on what the Customer is saying. For example, if...
May 13th, 2025 1 views 0 likes
☝KNOWN PARKING LIMITATIONS We are actively working on further improvements for the following items: Audio/Video modality only: While being at...
May 28th, 2025 views 0 likes
✅ Note: Only applies if “Persistent RONA ” is enabled via Distribution Service Settings . When the target User is...
☝ While handling Nimbus tasks, avoid MS Teams-native call controls During an ongoing session, Nimbus cannot control any functionality engaged...
June 17th, 2025 views 0 likes
☝ Audio playback limitation in modern browsers: Chrome (and other browsers) prevent automatic audio playback, only allowing media playback if:...
October 8th, 2025 views 0 likes
Currently the following Workflow activities are supported for Instant Messaging workflows: ▼ Workflow Activity | Chat Integration path via ►...
October 31st, 2025 views 0 likes
Web Requests - KNOWN LIMITATIONS Please note the following limits when using Web Requests: Requests can be up to 1...
November 4th, 2025 views 0 likes
In MS Teams technically you can use conference invite and transfer features, but Nimbus cannot control the session anymore, nor...
December 16th, 2025 views 0 likes
KNOWN CONSULTATION LIMITATIONS ☝As this feature is still in preview stage, please carefully read the limitations below: ☝Consultation Call to...
January 9th, 2026 views 0 likes
🔎BY DESIGN: CALLER ANONYMIZATION 💡The following design notes are not considered issues: In any transfer scenario, the first service settings...
January 15th, 2026 1 views 0 likes
🔎 By design - currently working “as intended” Only one Transfer on User Exit can occur per Unified Session. The...
May 28th, 2026 1 views 0 likes
Set at IVR time, not mid-call. Consent is captured by the workflow before the agent connects. There is currently no...
June 5th, 2026 views 0 likes
KNOWN EMERGENCY MANUAL PRESENCE MODE LIMITATIONS Dashboards and Live View may show inconsistent states right after enabling the Emergency Manual...
August 18th, 2026 views 0 likes