The Nimbus Companion Knowledge Assistant is integrated into the Nimbus Companion Interface, where users can ask questions about Luware Nimbus using natural language. It acts as an AI assistant specialized in Nimbus product knowledge, providing answers directly within the Companion experience and serving as the first assistant available through the interface.

View Modes

Companion offers different view modes so you can choose the layout that best fits your workflow. You can select either view directly from the Companion button drop-down in the main menu:

The views operate as follows:

• Full Screen (default): Companion opens as a full-screen overlay within the Portal, showing both your chat history and the active chat. 
  💡This is the standard view when you click the Companion button.

• Split Screen: Companion is docked as a vertical panel, anchored to the right edge of the window. Your Nimbus page will remain open, filling the remaining space on the left.
  💡Good to know: 
  • The panel spans the full height of the viewport and opens at a default width of 40%. You can adjust the width via drag handles.
  • The Split Screen state stays in place as you navigate between pages in the Nimbus application, keeping Companion's step-by-step guidance visible while you work.

Starting a new Chat

To start a chat with Nimbus Companion:

In Full Screen	Start a new chat at any point by clicking the New chat button.  Type your question into the text field and submit it. Alternatively: Use a quick tile (pre-filled prompt with example topics) to start a new chat — for example, “What new features are coming in in Nimbus”
In Split Screen	Start a new chat  at any point by typing into the text field, or use the quick tile. ⮑ Your previous chat is preserved.  At any time: Switch to Full Screen to get a history of previous chats.

During an ongoing Chat

While the chat is in flow, messages are aligned so you can scan the chat at a glance:

• Left side of the chat panel — responses from Companion.
• Right side of the chat panel — your own questions.
• Bottom side: Text field for follow-up questions.

💡Tips and Tricks for better responses:

• You can ask Companion in different languages and it will respond accordingly. ☝️Note that the KB source pages remain in English. The Companion response is translated “verbatim” and may differ from what you see in the Nimbus UI.
• Ask in UI-specific terminology to get better answers,  e.g. 
  "How do I configure a workflow for after-hours routing?" rather than "How does routing work?".

• Provide context. The Knowledge Assistant does not “see” your current Nimbus view or service data. It therefore helps to mention the Nimbus area you are working in (Workflows, Licenses, Tasks, Extensions, Reporting, Power BI, etc.) .
• Each Companion response displays a copy action icon below the message bubble that copies the response text to your clipboard so you can quickly reuse it in tickets, internal notes, or documentation:
• Follow up in the same chat — Companion keeps the context of the current chat, so you can follow-up with further questions.