This page will always reflect the latest Release Notes, recent improvements and changes made to Nimbus.
Other Information Resources:
- Our Release Note History contains information on all previous releases from this year.
- Updates on our Nimbus Power BI Template are distributed on request. Please refer to the Nimbus BI Template Release Notes for updates.
- Also visit the following sources to stay up-to-date on Nimbus in both features and (upcoming) maintenance:
INC External News Resources
📣Important Announcements
Please take note of the following long-term and ongoing announcements below:
☝Microsoft to enforce PSTN License Checks by End of September
INC PSTN License Check Enforcement Notice
☝Ahead Notice: Microsoft enforcing PSTN license checks for bot calls
Amendment 07.05.2025: Microsoft has moved the date from June to end of September.
From: https://devblogs.microsoft.com/microsoft365dev/enforcement-of-license-checks-for-pstn-bot-calls/
Topic: Microsoft announced changes to PSTN license checks for bots. From the Blog Post of Microsoft:
As part of Microsoft’s feature parity with Teams Phone extensibility, we’re announcing the enforcement of Phone System license checks for Bot-initiated transfers to Teams users. This current gap in our systems will be addressed in September 2025.
Microsoft Teams requires that Teams users behind applications such as queue applications require a phone system license and the user to be Enterprise Voice Enabled. We’re aligning the Microsoft Graph API with that requirement.
What is the change?
Effective September 30, 2025:
- Teams users will still have the option to transfer calls to other Teams users manually even if they don’t have a PSTN phone system license.
- Bot-initiated transfers and add participant requests to non-phone system enabled users will be blocked.
🤔How does this affect Nimbus? Nimbus uses bots to initiate and monitor (safe) transfers and create call conferences. If Microsoft decides to pull through with this change by September 30, 2025, all Nimbus transfers and consultation calls will be blocked and fail without any possible workaround or error handling.
✅Required Action for Tenant Administrators / Service Owners: This change mandates the use of a PSTN License on all Users you either transfer to or start a consultation call with.
✅Replacement of Assistant Installers (only on Certificate Error)
✅ Admin action required: Assistant installer certificate renewal
Assistant Installation - Assistant Setups (Nimbus Assistant Client Setup.msi) got recertified on12.05.2025 as previous certificates have expired. Due to this, any older installers will no longer work since end of May.
- If you intend to (re)install Assistant in the near future, please request the newest installers via Customer Success.
- Already existing installations of Nimbus Assistant will continue to work unaffected.
End of announcements. Regular release notes continue below.
17 July 2025 - 1.114 Release Notes
🔖 This is a major update, bringing many new changes and improvements into Nimbus. This update is rolled out sequentially on our clusters:
| Cluster | Update on |
|---|---|
| United States 01 / Australia 01 | 17/07/2025 |
| United Kingdom 01 | 21/07/2025 |
| Switzerland 02 / Germany 02 | 23/07/2025 |
| Switzerland 01 | 27/07/2025 |
| Europe 01 | 30/07/2025 |
| Germany 01 | 03/08/2025 |
Attendant Console 2.0
📢 Attendant Console 2.0 now replaces 1.0
As announced earlier this year, the old Attendant Console 1.0 design is now discontinued and removed from Nimbus with this release.
- The Nimbus UI will now automatically redirect all users of Attendant Console 1.0 to the new 2.0 design. Corresponding toggles from the Attendant Settings have been removed.
Knowledge Base changes:
- As of today, Knowledge Base Attendant Console pages will only show contents from the new 2.0 design.
- The Attendant Console content category got restructured for the V1.0 phaseout. If you discover broken links because of this change, please contact Luware Customer success so we can quickly address the issue.
Assistant Installers now available in Public
Luware customers can now retrieve Assistant installers directly on request via Luware.com.
INC Assistant App URLs
✅App Download: Luware provides Assistant Installer files on request. To get the latest version, visit the sites below.
✅Installation: Head to Assistant Installation for further details. For a first-time setup and walkthrough, visit Use Case - Setting Up Assistant.
| English | https://luware.com/whitepaper-guides/luware-nimbus-assistant |
|---|---|
| German | https://luware.com/de/whitepaper-guides/luware-nimbus-assistant |
Outbound Reachability KPIs and widgets
Added “Outbound Reachability” KPI and widgets to the following areas:
-
Statistics > Service Statistics: New “Outbound Reachability” widget.
✅Precondition: Only shows when Outbound Conversations are enabled in Modalities Service Settings. -
Personal Dashboards > Dashboard Widgets: new KPI “Outbound Reachability” for the following widgets:
- Service KPI Tile
- Service KPI Tabular
- Service KPI Chart
- Service KPI Comparison Chart
- Service KPI Graph (secondary KPI)
- Dashboard Widget Properties updated with “Outbound Reachability, %” KPI filters.
Virtual User / Bot Response Templates
-
Bot Response Templates - now support Copilot topics with “event” activities. The output
valuesfrom Copilot events can now be handed over within Bot Response Templates, e.g. to map a value towards “Exit” condition checks within the “Add Virtual User” (Conversation Handling Activity). - Virtual Users - Terminology: Replaced “Transcriber” field descriptions with “Speech Recognizers”, to be consistent with existing Nimbus configuration item naming.
License rename: Transcription is now “Companion”
Following our recent renaming change to Companion Service Settings, the Transcription feature is now listed under the “Companion” license.
💡This is just a wording change. Nimbus Features Transcription and Live caption remain unchanged on this release. In the near future, further AI-centric features are planned to be added under the Companion label.
Related changes:
-
Nimbus UI: “Transcription” as license term has been replaced with “Companion” in the following areas
- Tenant Settings > Licenses: “Companion” User license count.
- License Management: “Companion” user license count.
- General User Settings: “Companion” user license option. Beta Flag removed.
-
Knowledge Base:
- Nimbus Features > User Features: New “Companion” section created. Transcription is treated as a sub-feature.
Other changes and improvements
- Change History: In a recent release the change history tracking for users feature was disabled. We made improvements to the change history feature in the background and have now enabled tracking for users.
- Outbound Call: Nimbus now supports supports “Park” and “Hold” capabilities for Outbound Calls.
- UI/UX improvement: Durations for long-waiting or running tasks are now shown in a more reader-friendly format.
-
Knowledge Base Reworks:
- Nimbus KPI Calculations: Slight rework and renamed instances of “Call" related KPIs to the more general “Task” as Nimbus moves into multi-modality.
- Started a new Copilot category which will contain smaller, reoccurring configuration steps for (future) Use Cases and general application.
- Nimbus Power Automate Connector, Custom Connector and Connector Migration pages reworked slightly (no functional changes). Added a new diagram to showcase the Luware / Microsoft certification process and highlight the upgrade paths for customers.