Ideal for businesses using Microsoft Teams and Luware Nimbus for quality or compliance capture and archive. Includes:
- Compliance grade capture and archive.
- Advanced search and replay.
- Supervisors and admins included.
- Role Based Access Control using Azure Entra ID.
Enhance Microsoft Teams capture options with selective recording, enabling businesses to meet more complex challenges. Includes everything in Essential and:
- Selective recording modes and rules.
- Custom role configuration.
- Custom announcements.
- Custom upload policies with group-based retention.
Built for compliance, adding several features supporting data privacy and compliance use cases, plus we include transcription. Includes everything in Professional and:
- Speech Analytics Standard Addon included.
- Compliance features such as legal hold, approval workflows and GDPR deletes.
- Download and export recordings.
- Import legacy recordings.
Go beyond compliance and enhance business processes with multi-language speech analytics, third party system integrations and multi-platform capture. Includes everything in Compliance Plus and:
- Speech Analytics Premium Addon included.
- API Addon included.
- Multi-platform capture and archive.
- Export Speech Analytics outputs.
Solution Packages Feature Matrix
INC REC Luware Recording Solution Packages
| Essential | Professional | Compliance Plus | Beyond Compliance | |
|---|---|---|---|---|
Minimum user commitment |
25 | 10 |
10 |
10 |
| Speech Analytics Addons | ||||
Speech Analytics Standard |
- | - | ✅ | ✅ |
Speech Analytics Plus |
- | - | ➕ | ✅ |
Speech Analytics Premium |
- | - | ➕ | ✅ |
Included hours per user per month |
- | - | 100 | 100 |
| Web Functionality | ||||
| Search | ✅ | ✅ | ✅ | ✅ |
| Playback | ✅ | ✅ | ✅ | ✅ |
| Ongoing Recordings¹ | ✅ | ✅ | ✅ | ✅ |
| Manual Labelling | - | ✅ | ✅ | ✅ |
| Dashboards and reporting | - | ✅ | ✅ | ✅ |
| Download Recordings | - | - | ✅ | ✅ |
| Search and Export Recordings | - | - | ✅ | ✅ |
| Users and Security | ||||
| Admins Accounts Included | ✅ | ✅ | ✅ | ✅ |
| Supervisor Accounts Included | ✅ | ✅ | ✅ | ✅ |
| Audit Logging | ✅ | ✅ | ✅ | ✅ |
| Azure Entra ID Authentication | ✅ | ✅ | ✅ | ✅ |
| Role-based Access Control | ✅ | ✅ | ✅ | ✅ |
| Encryption and Signing of Recordings | ✅ | ✅ | ✅ | ✅ |
| Maximum Synchronized Security Groups | 3 | 11 | 11³ | 11³ |
| Maximum Custom Roles | - | 11 | 11³ | 11³ |
| Custom Role Configuration | - | ✅ | ✅ | ✅ |
| Selective Recording | ||||
| Recording Modes¹ | - | ✅ | ✅ | ✅ |
| Control Recording (Pause/Resume)¹ | - | ✅ | ✅ | ✅ |
| Recording Rules for Nimbus¹ | - | ✅ | ✅ | ✅ |
| Teams App for Controlling Recording¹ | - | ✅ | ✅ | ✅ |
| Announcements | ||||
| Microsoft Announcements¹ | ✅ | ✅ | ✅ | ✅ |
| Multi-Lingual Standard PSTN Announcements¹ | - | ✅ | ✅ | ✅ |
| Custom Announcement Files¹ | - | ✅ | ✅ | ✅ |
| Compliance | ||||
| Legal Hold | - | - | ✅ | ✅ |
| Case Management | - | - | ✅ | ✅ |
| Approval workflows | - | - | ✅ | ✅ |
| Automatic Labelling | - | - | ✅ | ✅ |
| Voice Quality Check | - | - | ✅ | ✅ |
| GDPR Delete | - | - | ✅ | ✅ |
| Teams CDR Reconciliation | - | - | ➕ | ➕ |
| Customer Supplied Storage Accounts | ||||
| Customer Azure Storage Integration | ✅ | ✅ | ✅ | ✅ |
| Secure Azure Private Endpoint Connection | ✅ | ✅ | ✅ | ✅ |
| Maximum Azure Storage Accounts | 1 | 1 | 1³ | 1³ |
| AWS S3 Storage² | - | ➕ | ➕ | ➕ |
| S3 Storage² | - | ➕ | ➕ | ➕ |
| Retention Policies | ||||
| Group Based Retention Policies | ✅ | ✅ | ✅ | ✅ |
| Maximum Retention Period | 1 Year | Custom | Custom | Custom |
| Maximum number of Policies | 1 | 5 | 5³ | 5³ |
| Transcode Policies | - | - | ➕ | ➕ |
| Data Integrations | ||||
| Data Imports² | - | - | ➕ | ➕ |
| Bulk Exports¹ | - | - | ➕ | ➕ |
| API Integrations | - | - | ➕ | ✅ |
➕ Features or functions marked with a ‘+’ in the table above are available as add-ons and may require additional services for activation or integration. For further details or assistance, please contact your Luware sales representative.
¹ These features may not be compatible with all communication platforms or modalities. For further details or assistance, please contact your Luware sales representative.
² Feasibility of the integrations is assessed on a case-by-case basis by Luware.
³ Additional services are required for activation or integration. For further details or assistance, please contact your Luware sales representative.
Legacy Solution Packages
Legacy Solution Packages
INC REC Recording Licensing
Legacy Solution Packages
This article pertains to legacy license packages that are no longer available for purchase. While existing licenses may continue to function as expected, no new purchases or modifications can be made.
These packages retired on 28th February 2025.
For alternative licensing support, please refer to our updated solution packages here or contact solutions@luware.com.
 Essential |
 Pro |
 Advanced |
 Enterprise |
|
|---|---|---|---|---|
Operational Model |
Multi-Tenant | Multi-Tenant |
Multi-Tenant |
Private-Tenant |
| Communication Platforms | ||||
Microsoft Teams |
✅ | ✅ | ✅ | ✅ |
Cisco |
❌ | ❌ | ❌ | Optional(1) |
Symphony |
❌ | ❌ | ❌ | Optional (1) |
Turret Providers |
❌ | ❌ | ❌ | Optional(1) |
Mobile Providers |
❌ | ❌ | ❌ | Optional(1) |
| Modalities | ||||
Voice |
✅ | ✅ | ✅ | ✅ |
Chat |
❌ | Optional |
Optional |
Optional |
Screen share |
❌ | Optional |
Optional |
Optional |
Video |
❌ | Optional |
Optional |
Optional |
| Features | ||||
| Search Profiling / Transcription | Optional | Optional | Optional | Optional |
Search and Playback |
✅ |
✅ |
✅ |
✅ |
Pause/resume |
❌ |
✅ |
✅ |
✅ |
Audit Logging |
✅ |
✅ |
✅ |
✅ |
Conversation Import/Export |
❌ |
❌ |
✅ |
✅ |
| Conversation Download/Sharing | ❌ |
❌ |
✅ |
✅ |
Approval workflows |
❌ |
❌ |
✅ |
✅ |
Case Management |
❌ |
❌ |
✅ |
✅ |
| Form-based Evaluation | ❌ |
❌ |
✅ |
✅ |
| Manual Labelling | ❌ |
✅ |
✅ |
✅ |
Automatic Labelling |
❌ |
❌ |
✅ |
✅ |
Dashboards and Reports |
❌ |
✅ |
✅ |
✅ |
Legal Hold |
❌ | ❌ | ✅ | ✅ |
Role-based Access Control |
✅(3) | ✅ | ✅ | ✅ |
Azure Entra ID Sync |
✅ | ✅ | ✅ | ✅ |
| Voice Quality Check | ❌ | ❌ | ✅ | ✅ |
Integration APIs |
❌ | ✅(2) | ✅(2) | ✅(2) |
Retention Policies |
✅(4) | ✅ | ✅ | ✅ |
Multiple Repositories (Azure) |
❌ |
✅ |
✅ |
✅ |
WORM/Compliance Stores |
❌ |
❌ |
✅(1) |
✅(1) |
Encryption |
✅ |
✅ |
✅ |
✅ |
| Customizable PSTN Announcements | ❌ |
❌ |
✅ |
✅ |
| Multi-Lingual Standard PSTN Announcements | ❌ |
✅ |
✅ |
✅ |
(1) Feasibility of the integration of other recording platforms in addition to Microsoft Teams is assessed on a case-by-case basis by Luware.
(2) Only available in Private-Tenant.
(3) Only pre-configured roles..
(4) Only a Single retention policy.