Enhance Microsoft Teams capture options with selective recording, enabling businesses to meet more complex challenges. The following features are included:
- Compliance-grade capture and archive
- Advanced Search and Replay
- Download interactions (per call)
- Supervisors and Admin accounts included
- Role-based Access Control using Azure Entra ID
- Selective recording modes and recording rules
- Customize roles to meet access requirements
- Customize announcements based on country or language
- Customize upload policies with differing retention periods based on Azure Entra groups
Built for compliance, adding several features supporting data privacy and compliance use cases, plus we include transcription. Includes everything in Professional and:
- Speech Analytics Standard Addon, for automatic transcription, topic and sentiment analysis.
- Export interactions (single and bulk export).
- Enable compliance features such as legal hold, approval workflows and GDPR deletes.
- Meet country specific archiving requirements with additional storage options and policies.
- Import recordings from your previous call recording vendor (subject to additional costs)
- Automatically label key words or phrases for essential surveillance.
Go beyond compliance and enhance business processes with multi-language speech analytics, third party system integrations and multi-platform capture. Includes everything in Compliance Plus and:
- Speech Analytics Premium Addon, for automatic language detection supporting multiple languages per user and transcription export.
- Capture mobile voice communications from supported mobile providers including 1GLOBAL
- Capture instant messages and screen share on supported integrations such as Microsoft Teams, ensuring a complete record of regulated communications across multiple modalities.
- Voice Quality Check, which automatically analyses recorded interactions using acoustic, network, packet, and decoding checks to produce a quality score for each recording.
- CDR Reconciliation, which compares call detail records from the communication platform against recordings in the Luware Recording system to identify any interactions that were not captured correctly.
- Enhance your business applications with speech analytics outputs integrated via APIs or data exports.