Enhance Microsoft Teams capture options with selective recording, enabling businesses to meet more complex challenges. The following features are included:
- Compliance-grade capture and archive
- Advanced Search and Replay
- Download interactions (per call)
- Supervisors and Admin accounts included
- Role-based Access Control using Azure Entra ID
- Selective recording modes and recording rules
- Customize roles to meet access requirements
- Customize announcements based on country or language
- Customize upload policies with differing retention periods based on Azure Entra groups
Built for compliance, adding several features supporting data privacy and compliance use cases, plus we include transcription. Includes everything in Professional and:
- Speech Analytics Standard Addon, for automatic transcription, topic and sentiment analysis.
- Export interactions (single and bulk export).
- Enable compliance features such as legal hold, approval workflows and GDPR deletes.
- Meet country specific archiving requirements with additional storage options and policies.
- Import recordings from your previous call recording vendor (subject to additional costs)
- Automatically label key words or phrases for essential surveillance.
Go beyond compliance and enhance business processes with multi-language speech analytics, third party system integrations and multi-platform capture. Includes everything in Compliance Plus and:
- Speech Analytics Premium Addon, for automatic language detection supporting multiple languages per user and transcription export.
- Capture mobile voice communications from supported mobile providers including 1GLOBAL
- Capture instant messages and screen share on supported integrations such as Microsoft Teams, ensuring a complete record of regulated communications across multiple modalities.
- Voice Quality Check, which automatically analyses recorded interactions using acoustic, network, packet, and decoding checks to produce a quality score for each recording.
- CDR Reconciliation, which compares call detail records from the communication platform against recordings in the Luware Recording system to identify any interactions that were not captured correctly.
- Enhance your business applications with speech analytics outputs integrated via APIs or data exports.
Solution Packages Feature Matrix
INC REC Luware Recording Solution Packages
| Professional | Compliance Plus | Beyond Compliance | |
|---|---|---|---|
Minimum user commitment |
10 |
10 |
10 |
| Speech Analytics Addons | |||
Speech Analytics Standard |
- | ✅ | ✅ |
Speech Analytics Plus |
- | ➕ | ✅ |
Speech Analytics Premium |
- | ➕ | ✅ |
Included hours per user per month |
- | 100 | 100 |
| Web Functionality | |||
| Search | ✅ | ✅ | ✅ |
| Playback | ✅ | ✅ | ✅ |
| Ongoing Recordings¹ | ✅ | ✅ | ✅ |
| Manual Labelling | ✅ | ✅ | ✅ |
| Dashboards and reporting | ✅ | ✅ | ✅ |
| Download Recordings | ✅ | ✅ | ✅ |
| Search and Export Recordings | - | ✅ | ✅ |
| Users and Security | |||
| Admins Accounts Included | ✅ | ✅ | ✅ |
| Supervisor Accounts Included | ✅ | ✅ | ✅ |
| Audit Logging | ✅ | ✅ | ✅ |
| Azure Entra ID Authentication | ✅ | ✅ | ✅ |
| Role-based Access Control | ✅ | ✅ | ✅ |
| Encryption and Signing of Recordings | ✅ | ✅ | ✅ |
| Maximum Synchronized Security Groups | 11 | 11³ | 11³ |
| Maximum Custom Roles | 11 | 11³ | 11³ |
| Custom Role Configuration | ✅ | ✅ | ✅ |
| Selective Recording | |||
| Recording Modes¹ | ✅ | ✅ | ✅ |
| Control Recording (Pause/Resume)¹ | ✅ | ✅ | ✅ |
| Recording Rules for Nimbus¹ | ✅ | ✅ | ✅ |
| Teams App for Controlling Recording¹ | ✅ | ✅ | ✅ |
| Announcements | |||
| Microsoft Announcements¹ | ✅ | ✅ | ✅ |
| Multi-Lingual Standard PSTN Announcements¹ | ✅ | ✅ | ✅ |
| Custom Announcement Files¹ | ✅ | ✅ | ✅ |
| Compliance | |||
| Legal Hold | - | ✅ | ✅ |
| Case Management | - | ✅ | ✅ |
| Approval workflows | - | ✅ | ✅ |
| Automatic Labelling | - | ✅ | ✅ |
| Voice Quality Check | - | ✅ | ✅ |
| GDPR Delete | - | ✅ | ✅ |
| Teams CDR Reconciliation | - | ➕ | ➕ |
| Customer Supplied Storage Accounts | |||
| Customer Azure Storage Integration | ✅ | ✅ | ✅ |
| Secure Azure Private Endpoint Connection | ✅ | ✅ | ✅ |
| Maximum Azure Storage Accounts | 1 | 1³ | 1³ |
| AWS S3 Storage² | ➕ | ➕ | ➕ |
| S3 Storage² | ➕ | ➕ | ➕ |
| Retention Policies | |||
| Group Based Retention Policies | ✅ | ✅ | ✅ |
| Maximum Retention Period | Custom | Custom | Custom |
| Maximum number of Policies | 5 | 5³ | 5³ |
| Transcode Policies | - | ➕ | ➕ |
| Data Integrations | |||
| Data Imports² | - | ➕ | ➕ |
| Bulk Exports¹ | - | ➕ | ➕ |
| API Integrations | - | ➕ | ✅ |
➕ Features or functions marked with a ‘+’ in the table above are available as add-ons and may require additional services for activation or integration. For further details or assistance, please contact your Luware sales representative.
¹ These features may not be compatible with all communication platforms or modalities. For further details or assistance, please contact your Luware sales representative.
² Feasibility of the integrations is assessed on a case-by-case basis by Luware.
³ Additional services are required for activation or integration. For further details or assistance, please contact your Luware sales representative.
Legacy Solution Packages
Legacy Solution Packages
INC REC Recording Licensing
Legacy Solution Packages
This article pertains to legacy license packages that are no longer available for purchase. While existing licenses may continue to function as expected, no new purchases or modifications can be made.
These packages retired on 28th February 2025.
For alternative licensing support, please refer to our updated solution packages here or contact solutions@luware.com.
 Essential |
 Pro |
 Advanced |
 Enterprise |
|
|---|---|---|---|---|
Operational Model |
Multi-Tenant | Multi-Tenant |
Multi-Tenant |
Private-Tenant |
| Communication Platforms | ||||
Microsoft Teams |
✅ | ✅ | ✅ | ✅ |
Cisco |
❌ | ❌ | ❌ | Optional(1) |
Symphony |
❌ | ❌ | ❌ | Optional (1) |
Turret Providers |
❌ | ❌ | ❌ | Optional(1) |
Mobile Providers |
❌ | ❌ | ❌ | Optional(1) |
| Modalities | ||||
Voice |
✅ | ✅ | ✅ | ✅ |
Chat |
❌ | Optional |
Optional |
Optional |
Screen share |
❌ | Optional |
Optional |
Optional |
Video |
❌ | Optional |
Optional |
Optional |
| Features | ||||
| Search Profiling / Transcription | Optional | Optional | Optional | Optional |
Search and Playback |
✅ |
✅ |
✅ |
✅ |
Pause/resume |
❌ |
✅ |
✅ |
✅ |
Audit Logging |
✅ |
✅ |
✅ |
✅ |
Conversation Import/Export |
❌ |
❌ |
✅ |
✅ |
| Conversation Download/Sharing | ❌ |
❌ |
✅ |
✅ |
Approval workflows |
❌ |
❌ |
✅ |
✅ |
Case Management |
❌ |
❌ |
✅ |
✅ |
| Form-based Evaluation | ❌ |
❌ |
✅ |
✅ |
| Manual Labelling | ❌ |
✅ |
✅ |
✅ |
Automatic Labelling |
❌ |
❌ |
✅ |
✅ |
Dashboards and Reports |
❌ |
✅ |
✅ |
✅ |
Legal Hold |
❌ | ❌ | ✅ | ✅ |
Role-based Access Control |
✅(3) | ✅ | ✅ | ✅ |
Azure Entra ID Sync |
✅ | ✅ | ✅ | ✅ |
| Voice Quality Check | ❌ | ❌ | ✅ | ✅ |
Integration APIs |
❌ | ✅(2) | ✅(2) | ✅(2) |
Retention Policies |
✅(4) | ✅ | ✅ | ✅ |
Multiple Repositories (Azure) |
❌ |
✅ |
✅ |
✅ |
WORM/Compliance Stores |
❌ |
❌ |
✅(1) |
✅(1) |
Encryption |
✅ |
✅ |
✅ |
✅ |
| Customizable PSTN Announcements | ❌ |
❌ |
✅ |
✅ |
| Multi-Lingual Standard PSTN Announcements | ❌ |
✅ |
✅ |
✅ |
(1) Feasibility of the integration of other recording platforms in addition to Microsoft Teams is assessed on a case-by-case basis by Luware.
(2) Only available in Private-Tenant.
(3) Only pre-configured roles..
(4) Only a Single retention policy.