30 AUG 2025 - 1.8.0 - Major Updates

This major update brings the latest software enhancements to our Multi-Tenant platform. Key changes and improvements are highlighted below.

Overview of improvements

• API (Available in September)
  • Conversation control: Start and stop controlled recording and save on-demand calls in the buffer.
  • Speech analytics output: Download the speech analytics output files in JSON format in a .zip container. 
  • Add metadata: Add metadata to conversations in Luware Recording from external sources. 
  • Add label: Add a label to conversations in Luware Recording, enabling external control of policies, based on labels. 
  • Audit entries: Luware Recording now audits all requests received from the API account.
• Speech Analytics (Available in September)
  • Minutes and actions: Transcriptions are summarized into minutes with topics broken up into sections. Follow-up actions are clearly defined per speaker. 
  • Activity summaries for financial markets: Transcriptions are summarized for two key personas – compliance officers and wealth management professionals. 
  • Conversation risk: Conversations with potential risk can now be automatically detected and flagged for human review. Keyword-based risks are labelled clearly, while contextual risk analysis evaluates keywords in broader context and provides detailed rationale.
• Nimbus:
  • Enhanced metadata: Luware Recording now shows the first inbound service line metadata and the last service line metadata.
• Web:
  • User experience improvements: 
    • Search: Commonly used fields such as conversation type and source platform are now included in the basic search options. 
    • Playback: 
      • The playback window now displays key metadata for easier reference and a smoother user experience. 
      • Speech analytics insights are organized into tabs for clearer navigation and separation.
  • Download transcript: Users can now download the transcript from the playback window.