Every incoming call in Nimbus is considered a task to be distributed via queue. Tasks are handled according to the service...
December 6th, 2023 2864 views 0 likes
Tasks in Nimbus of any modality in Nimbus usually get distributed via Task Queue and Distribution algorithms. Each task enters...
December 6th, 2023 1797 views 0 likes
Distribution Type(1) Description When to pick? Broadcast Rings users simultaneously, selected in a batch size of 10 longest-idle users. The...
December 1st, 2023 3008 views 0 likes
For its Reporting Model, Nimbus distinguishes sessions by various user state factors: Teams Presence, Duty State, Task Selectability, and User Status flags . A...
December 5th, 2023 2516 views 0 likes
In the telephony business, ACW stands for "After-Call Work." It refers to the tasks that call center agents perform immediately...
February 6th, 2025 439 views 0 likes
Below you will find mostly concept information about the Nimbus call distribution order algorithm. It defines how Nimbus users are pooled...
November 30th, 2023 2017 views 0 likes
In Nimbus, DTMF (Dual-Tone Multi-Frequency) is primarily used in Workflow Activities (e.g. "Input Customer" to route calls according to the...
March 3rd, 2025 307 views 0 likes