Every incoming call in Nimbus is considered a task to be distributed via queue. Tasks are handled according to the service...
December 6th, 2023 2594 views 0 likes
Tasks in Nimbus of any modality in Nimbus usually get distributed via Task Queue and Distribution algorithms. Each task enters...
December 6th, 2023 1638 views 0 likes
💡Note: Certain “Distribution Type” settings may not be supported in “Queue” activities of your workflows, depending on the modality used....
December 1st, 2023 2730 views 0 likes
For its Reporting Model, Nimbus distinguishes sessions by various user state factors: Teams Presence, Duty State, Task Selectability, and User Status flags . A...
December 5th, 2023 2285 views 0 likes
In the telephony business, ACW stands for "After-Call Work." It refers to the tasks that call center agents perform immediately...
February 6th, 2025 147 views 0 likes
Below you will find mostly concept information about the Nimbus call distribution order algorithm. It defines how Nimbus users are pooled...
November 30th, 2023 1876 views 0 likes
In Nimbus, DTMF (Dual-Tone Multi-Frequency) is primarily used in Workflow Activities (e.g. "Input Customer" to route calls according to the...
March 3rd, 2025 184 views 0 likes