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Task Handling Concept

Learn how Nimbus handles and distributes incoming tasks

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    • Task Queue and Distribution

      Every incoming call in Nimbus is considered a task to be distributed via queue. Tasks are handled according to the service...

      December 6th, 2023 2718 views 0 likes

    • Task Priority

      Tasks in Nimbus of any modality in Nimbus usually get distributed via Task Queue and Distribution algorithms. Each task enters...

      December 6th, 2023 1704 views 0 likes

    • Distribution Types

      💡Note: Certain “Distribution Type” settings may not be supported in “Queue” activities of your workflows, depending on the modality used....

      December 1st, 2023 2851 views 0 likes

    • User States

      For its Reporting Model, Nimbus distinguishes sessions by various user state factors: Teams Presence, Duty State, Task Selectability, and User Status flags . A...

      December 5th, 2023 2379 views 0 likes

    • After-Call Work (ACW)

      In the telephony business, ACW stands for "After-Call Work." It refers to the tasks that call center agents perform immediately...

      February 6th, 2025 233 views 0 likes

    • Distribution Order

      Below you will find mostly concept information about the Nimbus call distribution order algorithm. It defines how Nimbus users are pooled...

      November 30th, 2023 1918 views 0 likes

    • DTMF

      In Nimbus, DTMF (Dual-Tone Multi-Frequency) is primarily used in Workflow Activities (e.g. "Input Customer" to route calls according to the...

      March 3rd, 2025 232 views 0 likes

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