Every incoming call in Nimbus is considered a task to be distributed via queue. Tasks are handled according to the service...
December 6th, 2023 1618 views 0 likes
Tasks in Nimbus of any modality in Nimbus usually get distributed via Task Queue and Distribution algorithms. Each task enters...
December 6th, 2023 1083 views 0 likes
💡Note: Certain “Distribution Type” settings may not be supported in “Queue” activities of your workflows, depending on the modality used....
December 1st, 2023 1780 views 0 likes
For its Reporting Model Nimbus distinguishes sessions by various user state factors (Teams Presence, Duty State, Task Selectability, Task status). A change in either...
December 5th, 2023 1534 views 0 likes