Every incoming call in Nimbus is considered a task to be distributed via queue. Tasks are handled according to the service...
December 6th, 2023 2149 views 0 likes
Tasks in Nimbus of any modality in Nimbus usually get distributed via Task Queue and Distribution algorithms. Each task enters...
December 6th, 2023 1371 views 0 likes
💡Note: Certain “Distribution Type” settings may not be supported in “Queue” activities of your workflows, depending on the modality used....
December 1st, 2023 2306 views 0 likes
For its Reporting Model, Nimbus distinguishes sessions by various user state factors: Teams Presence, Duty State, Task Selectability, and User Status flags . A...
December 5th, 2023 1934 views 0 likes
Below you will find mostly concept information about the Nimbus call distribution order algorithm. It defines how Nimbus users are pooled...
November 30th, 2023 1624 views 0 likes