Find recorded conversations by searching for a full or partial telephone number.
The From or To Party field searches both sides of a conversation, so you get every recording where the number was the caller or the person called. You can search for an exact number, or use wildcards when you only know part of it.
Search by Telephone Number
In the top navigation bar, go to Conversations > Search.
The Conversations page opens, and the search options are in the panel on the left.
In the From or To Party field, enter the telephone number.
Click Search.
The results list shows every conversation where that number was either the calling or the called party.
💡 Auto-Complete for Registered Numbers
As you type, the From or To Party field suggests matching registered numbers in a drop-down list. You can still search for any number, including external ones, but auto-complete only suggests registered numbers.
Search with Wildcards
If you only know part of a number, use a wildcard. A wildcard stands for any sequence of characters, so a single search can return a whole range of conversations, such as every call from a country code or every call to an extension block.
Enter the wildcard in the From or To Party field. You can use * or %, and they behave identically. You can put the wildcard at the start of the number, at the end, or at both ends.
Numbers That Start With a Sequence
Put the wildcard after the digits. This works well for country codes, area codes, or a company's number range.
Example: enter 123* (or 123%) to find every number that starts with 123.
Numbers That End With a Sequence
Put the wildcard before the digits. Use this when you know the last few digits of a number, such as an extension, but not the prefix or the format it was dialed in.
Example: enter *123 (or %123) to find every number that ends with 123.
Numbers That Contain a Sequence
Put a wildcard on both sides of the digits. This is the broadest search and matches the digits anywhere in the number.
Example: enter *123* (or %123%) to find every number that contains 123.
💡 Tips for Faster Results
- Combine the number search with the date range or call direction filter to keep the results list manageable.
- Very short patterns, even a single digit such as
*1*, still work. However, they match almost every number, so they return a very large number of conversations and can take a while to load. Add more digits to narrow the results.