New Design for Attendant Console
This page describes both Attendant Console 1.0 and the new 2.0 redesign.
đź’ˇ Note that Attendant Console 1.0 will be phased out in summer 2025. Once you switch to Attendant Console 2.0 in Attendant Settings, the switch is removed and it will no longer be possible to switch back to the old design.
đź’ˇ Note: For more recently onboarded Nimbus customers, this choice might be disabled and you will be using the 2.0 design by default.
Attendant Console 2.0
Attendant Console 2.0 - Settings
Attendant can be customized to your needs by accessing the settings, located on the top right of your Attendant UI.
đź’ˇ Settings are stored for your currently logged-in user and will not affect other Attendant Console users.
Contact Groups
Within settings you can define Contact Groups. These allow you to define which groups of users you want to be shown below the Contact Search field.
đź’ˇ The default "Favorites" group can also be configured and hidden from within this dialog.Â
Attendant Console 2.0 - Contact Groups
Contact Group Limitation
đź’ˇNote that you can create max. 10 contact groups and add up to 50 contacts per contact group.
- Head to Attendant Settings.
- Within the “Contact Groups” section, click on “Create”  to start a new group, or “Edit” an existing one (including your Favorites).
- Define / Change your Group Name as it will appear in your Attendant later.
- Click “Add” to define contacts.Â
- Start typing to search for users.đź’ˇThe search triggers as you enter 3 letters or more. Click on user names to add them to your Contacts.
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Rearrange the order of users via the handles as you want them to appear within your group.Â
- Once satisfied with your Contact Group, click “Save & Apply”.
⮑You will be brought back to the “Contact Groups” overview with your new group added to the bottom of the list. - Order your new Group as you would like it to appear.
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Optionally turn (any existing) groups invisible to keep for later.
- When satisfied with your groups, close your settings.Â
⮑ Your new Contact Group will now appear in your defined order.
Attendant Console 1.0
Attendant Console 1.0 - Settings
Attendant can be customized to your needs by accessing the settings, right next to the search field.
đź’ˇ Settings are stored for your currently logged-in user and will not affect other Attendant Console users.
Contact Groups
Contact groups are defined lists of users shown below the Contact Search field. In hereÂ
Creating a Group
âś… To create your own Contact Groups, perform the following steps:Â
- Head to Attendant Settings.
- Within the “Contact Groups” section, click on “Create”  to start a new group, or “Edit” an existing one (including your Favorites).
- Define / Change your Group Name as it will appear in your Attendant later
- Click “Add” to define contacts. 💡 The search triggers as you enter 3 letters or more.
- Start typing to search for users and click on their names to add them
-
Rearrange the order of users via the handles as you want them to appear within your group.Â
- Finish with "Create"Â to add your new Group.
- Order your new Group as you would like it to appear.
-
Optionally turn groups invisible to keep for later.
- When satisfied with your groups, close your settings.
⮑ Your Contact Groups will now appear in your defined order.
Notes
- Please note that empty groups (with no users) will not be shown.
- You can have a maximum of 10 groups of 50 users each.
- The default “Favorites” Group can also be configured in the same manner.