Attendant can be customized to your needs by accessing the settings, right next to the search field.
💡 Settings are stored for your currently logged-in user and will not affect other Attendant Console users.
Contact Groups
Within settings you can define Contact Groups. These allow you to define which groups of users you want to be shown below the Contact Search field. 💡 The default "Favorites" group can also be hidden from within this dialog.
Creating a Group
✅ To create your own Contact Groups, perform the following steps:
- Click on Settings (next to the Search field)
-
In the "Contact Groups" Area, click on “Create”
Creating a new Contact Group and searching for users
- Define a new Name for your Group, as it should later appear in the list.
- To add users to your group, click on "Add" → A search field opens.
- Start typing to search for users and click on their names to add them
- Within the "Users" area, rearrange the order of users via the handles as you want them to appear within your group.
- Finish with "Create" to add your new Group → The entry will immediately show in Attendant.
NOTES
- Please note that empty groups (with no users) will not be shown.
- You can have a maximum of 10 groups of 50 users each.
You can search and narrow down users also by supported fields.
Show supported search fields
INC Supported User Search Fields
Required Permissions
☝ User.Read.All permissions must be granted to use this feature. As a Tenant Admin, head to the Nimbus Portal > User Preferences > Permissions "Tab" > Advanced Search and manage consent for your entire tenant. Read Required User Permissions for more details.
Legend
✅ Fields are supported by search.
🔍 Fields additionally support "CONTAINS" as search operator. Example: Searching for 'cha' will not only find 'Chadwick' but also 'Michael'
➕ These fields support Filter capabilities which can be used to narrow down a contact search in Attendant Console.
☝ KNOWN LIMITATION: The search covers the predefined Nimbus Address Books fields, but no custom-fields can currently be searched. We are working to gradually alleviate this situation and make the search experience more consistent.
| Searchable Field | Nimbus Address Books |
O365 Tenant Directory |
Exchange (User Address Book) |
Notes |
|---|---|---|---|---|
| Display Name | ✅ 🔍 | ✅ | ✅ 🔍 | Firstname / Lastname combination |
| Given Name | ✅ | First name | ||
| First Name | ✅ 🔍 | First name | ||
| Last Name | ✅ 🔍 | Last / Family name | ||
| Initials | ✅ 🔍 | Initials (e.g. "JK") | ||
| Surname | ✅ | Surname | ||
| ✅ 🔍 | ✅ | ✅ | Email Address | |
| User Principal Name | ✅ 🔍 | ✅ | Consists of: user name (logon name), separator (the @ symbol) and domain name (UPN suffix) | |
| Job Title | ✅ 🔍 ➕ | ✅ ➕ ☝ | ✅ 🔍 ➕ ☝ | Job Title |
| Business Phones | ✅ 🔍 | Business Phone | ||
| Home Phones | ✅ 🔍 | Home Phone | ||
| Mobile Phones | ✅ 🔍 | Mobile Phone | ||
| IM Address | ✅ 🔍 | IM SIP Address | ||
| Street | ✅ 🔍 | Streed Address | ||
| City | ✅ 🔍 ✅ | ✅ ➕ ☝ | Code and City | |
| Company | ✅ 🔍 ✅ | ✅ ➕ ☝ | Company | |
| Country | ✅ 🔍 ➕ | ✅ ➕ ☝ | Country of Origin | |
| Department | ✅ 🔍 ➕ | ✅ ➕ ☝ | ✅ ➕ ☝ | Department |
| State | ✅ 🔍 ➕ | ✅ ➕ ☝ | State | |
| Postal Code | ✅ 🔍 | Postal Code | ||
| External.CustomField1-10 | ✅ 🔍 | Custom Field |
Managing Groups
✅ You can manage your existing Contact Groups as follows:
- Click on Settings (next to the Search field)
-
In the "Contact Groups" Area:
- Via the handles sort Contact Groups as you want them to appear. 💡 Favorites must remain on top.
- Via the eye-icon, change a group visibility.
- Via "Edit / Delete" icon you can edit or remove your existing groups. 💡 Favorites cannot be deleted or renamed.
- Note as your changes are immediately reflected in the background.
- Finish your choice with "Close"