Attendant Console is an optional extension application to Nimbus that allows you to handle incoming calls like a front desk...
November 29th, 2023 1439 views 0 likes
The quickest scenario when using Nimbus is the blind (unattended) call transfer. The starting point of this scenario is a queue...
November 28th, 2023 396 views 0 likes
A more advanced Attendant scenario is to consult with an expert before a transfer to either an internal contact or an external...
November 29th, 2023 404 views 0 likes
The most basic scenario when using Nimbus is the safe (attended) call transfer. The starting point of this scenario is a...
November 29th, 2023 414 views 0 likes
During an ongoing call in Attendant Console the possibility to "Park" a user into an On-Hold state. The scenario is...
November 29th, 2023 293 views 0 likes
Attendant can be customized to your needs by accessing the settings, right next to the search field. Access to Attendant Settings...
November 29th, 2023 403 views 0 likes
By default Nimbus supports internal Service to Service transfers without further requirements. For Attendant Console users a Service Transfer does not visually differ...
December 7th, 2023 321 views 0 likes