Permission Requirements for Search and Filter Attendant Console 2.0 - Permissions All Nimbus search features - including Attendant Console, heavily...
November 29th, 2023 10117 views 0 likes
Attendant can be customized to your needs by accessing the settings, located on the top right of your Attendant UI. Access...
November 29th, 2023 2805 views 0 likes
Attendant Console relies on User Permission consent to access company-internal user directories for search and filter. ✅ To use extended search,...
August 13th, 2024 1395 views 0 likes
💡Contact Group Limitation You can create max. 20 contact groups and add up to 100 contacts per contact group. Upon...
September 12th, 2024 1082 views 0 likes
The quickest call transfer scenario when using Nimbus is the blind (unattended) call transfer. The starting point of this scenario is...
November 28th, 2023 2723 views 0 likes
A more advanced Attendant scenario is to consult with an Expert before a transfer to either an internal contact or an external...
November 29th, 2023 2870 views 0 likes
The most basic call scenario when using Nimbus is the safe (attended) call transfer. The starting point of this scenario is...
November 29th, 2023 3577 views 0 likes
During an ongoing call in Attendant Console, you have the possibility to hold a call. While holding a call, the...
November 29th, 2023 2032 views 0 likes
By default, Nimbus supports internal service to service transfers without further requirements. For Attendant Console users, a service transfer does not visually differ...
December 7th, 2023 2391 views 0 likes
Steps During an ongoing call in Attendant Console, you have the possibility to park a call. While parking a call,...
May 28th, 2025 510 views 0 likes