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Usage of Nimbus

For Users - Learn the ins and outs of Nimbus

    • Frontend Portal Overview

      BEFORE YOU START  Access to the Portal (Frontend UI) of Nimbus is granted via the following links. Note that the URL...

      November 30th, 2023 3042 views 0 likes

    • Interact

      Enterprise Contact Center This App must be licensed separately per user or service. For more details, head to Nimbus Features...

      December 3rd, 2023 2433 views 0 likes

    Further Subcategories


    Best Practices

    • Best Practices - Multihoming
    • Best Practices - Omni Channel Contact Center
    • Best Practices - Designing Adaptive Cards for Nimbus and MS Teams
    • Show more

    Configuration

    • Configuration
    • Opening Hours
    • Parameters
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    Service Settings

    • Service Settings
    • General Service Settings
    • Modalities Service Settings
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    Personal Dashboards

    • Personal Dashboards
    • Dashboard Widgets
    • Dashboard Widget Properties
    • Show more

    Nimbus Personal App

    • Nimbus Personal App
    • My Overview
    • Services Overview
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    Nimbus Teams Tab

    • Nimbus Teams Tab
    • Live View
    • Statistics

    Task Handling

    • Call Handling
    • Email Handling
    • External Task Handling
    • Show more

    User Preferences (Portal)

    • User Preferences (Portal)
    • User Notifications
    • Nimbus User Permissions

    Assistant

    • Assistant
    • Click to Call
    • Use Case - Adding a Nimbus Click to Call Button in Salesforce
    • Show more

    Attendant Console

    • Attendant Console
    • Attendant Settings

    Virtual User Assistant

    • Transcription
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