Currently the following Workflow activities are supported for Instant Messaging workflows:
▼Workflow Activity | Chat Integration path via ► |
Interact |
SMS |
|
|---|---|---|---|
Conversation Handling | |||
Accept |
✅ |
✅ |
✅ |
Announcement |
❌ |
❌ |
❌ |
Collect Information |
✅ |
✅ |
✅ |
Delay |
✅ |
✅ |
✅ |
Disconnect |
✅ |
✅ |
✅ |
Disconnect as Handled |
❌ |
❌ |
❌ |
Forward |
❌ |
❌ |
❌ |
Input Customer |
✅ |
✅ |
✅ |
Input Customer (Advanced) |
❌ |
❌ |
❌ |
Mark as Handled |
❌ |
❌ |
❌ |
Message |
✅ |
✅ |
✅ |
Play Music |
❌ |
❌ |
❌ |
Reply |
❌ |
❌ |
❌ |
Save to Parameter |
✅ |
✅ |
✅ |
Standby Duty |
❌ |
❌ |
❌ |
Transfer |
✅ (to service only) |
✅ (to service only) |
✅ (to service only) |
Virtual User |
❌ |
❌ |
❌ |
Voice Message |
❌ |
❌ |
❌ |
Web Request |
✅ |
✅ |
✅ |
Check | |||
Availability-based Routing |
✅ |
✅ |
✅ |
Check Opening Hours |
✅ |
✅ |
✅ |
Check Parameter |
✅ |
✅ |
✅ |
Get Available Users |
✅ |
✅ |
✅ |
Get Queue Position |
✅ |
✅ |
✅ |
Wait for Parameter |
❌ |
❌ |
❌ |
Queue | |||
Cancel Task |
✅ |
✅ |
✅ |
Check Task |
✅ |
✅ |
✅ |
Distribution Priority |
✅ |
✅ |
✅ |
Queue |
❌ |
❌ |
❌ |
Queue Task |
✅ |
✅ |
✅ |
💡General Note: If a workflow is edited in post using unsupported activities, the Nimbus Reporting session will terminate with a “failed” outcome.