KNOWN SUPERVISION LIMITATIONS

Audio-related: 

• 3rd-party Audio: If the Nimbus user adds any other participant via Microsoft Teams UI, the Supervisor will not hear the new participant.
• Supervisor Recording: The supervisor will not be heard in the recording of the user.

Session-related:

☝Only one supervisor can join a session at a time. The UI will indicate when there is already a supervisor in the session.

☝A supervisor cannot join “on hold” sessions, only active 1:1 Caller / user modes. If the session has been put on hold in MS Teams client by either participant, a supervisor will not be able to join the call. A warning will inform that "Supervision cannot be started for a call, that is on Hold in MS Teams client." Vice-versa, a user cannot put a session on hold while being supervised.

☝Joining of conferenced sessions – e.g. Attendant - Consultation Call scenarios – is not supported. Vice versa - if a supervisor already joined ...

• ... the user cannot make consultation calls anymore until the supervisor leaves.
• … corresponding UI controls e.g. within Attendant Console appear disabled while supervision is ongoing.