☝Outbound Calls and Call On Behalf do currently not support service targets during an active Consultation Call.
→ Please instruct the customer and use Blind / Safe transfer functionality respectively.

☝Consultation to PSTN linked to an internal O365 Account can cause problems in sessions. 

→ Workaround: When starting an internal consultation call it is best to select the UPN from the contact's dropdown. 

🤔What causes this? Calls to the user's phone number assigned in teams can lead to various problems due to the MS Teams-internal redirection. This is due to an issue on Microsoft side which Attendant Console cannot circumvent. We continue to monitor the situation and will update this limitation as it is resolved.

🤔What are the effects?

• It might take 10-15 seconds for the call to appear on a PSTN consultant's mobile phone.
• The "On Hold" button will be disabled during a merged call conference.
• In the Teams Reporting view the latest consultation callout result overrides the user/service session outcome. This means that a failed consultation attempt may adversely impact KPI although an Attendant took the call
• In Nimbus Reporting Model the HoldCnt and HoldTime fields include only the time when a customer was "on hold" during consult sessions. Park attempts are not included.

Audio/Video ☝Interact-specific limitation for Attendant Console: Calls from Interact taken via Attendant Console will not support …

• Blind Transfer, …
• Distribution Type “Pickup”, OR…
• Conversation Handling Activity “Transfer" to Voicemail.