Email Attachments are shown:
- … when previewing an Email Task.
- … when drafting a response. The editor will show your Outgoing Attachments on top. Customer attachments remain accessible at the bottom of the editor.
- … when Parking an Email task. The editor will be disabled, but Attachments remain accessible.
 Customer Attachments shown in Email Task Preview |
 User Attachments are shown on top. Customer Attachments remain shown for reference on bottom. |
 | |
Attachment Details
| Attachment info shown |
The following information will be shown for attachments:
💡Larger amounts of attachments are shown as scrollable list. |
|---|---|
|
Allowed attachments (file extensions and mime types) |
Allowed known file extensions will be as follows:
Allowed known file mime-types are also identified:
☝Attachment size and content checks: Nimbus follows your organizational settings. Refer to the FAQ notes below. 1 🔎Automated Attachment ZIP renaming: Downloaded Attachment ZIP files will be named |
| Blocked attachments |
☝Note: Formats (as defined per 🔎 Microsoft Outlook - Blocked attachment list) will be prevented from upload. ☝Unknown attachments: check the FAQ notes below on what to do when existing attachments are not being shown. |
Attachments FAQ and Troubleshooting
🤔What is the maximum size of attachments?
- OUTGOING Email combined file size (across all) attachments is limited to 20 MB. 💡Your local organizational limits set for the mailbox may deviate from this. A popup will inform when this limit is exceeded.
- INCOMING Email attachments have no size limits.
🤔Are attachment checks performed?
☝️ No – aside from displaying links and attachments for download, Nimbus does NOT perform any attachment filtering or checks for malicious files.
✅ As mailbox owner/administrator you need to ensure that according filters and malware checks are applied on the mailbox before reaching the inbox folder.
🤔Are attachments not showing?
💡 If for any reason attachments cannot be shown / downloaded in Nimbus, a message will be shown instead, informing that the attachments should be checked directly in the mailbox.
✅ If you have encountered a use case of clearly non-malicious files which you expect to handle via the Nimbus UI please contact support so we can analyze your case and extend the list of allowed attachments.
| Luware Website | https://luware.com/support/ |
|---|---|
| Luware Helpdesk | https://helpdesk.luware.cloud |
| Cloud Service Status | https://status.luware.com/ |