When your current Nimbus view offers filters: Click the filter icon for a filter selection menu. Click on a filter...
December 2nd, 2023 1 views 0 likes
Skills/Responsibilities ✅ The first step before using skill and responsibility based-routing should always be a look at your organizational structure....
January 16th, 2024 views 0 likes
Each Nimbus Service can be of a different User Assignment Type that determines how Users are associated to this Service: MS Teams-based: Directly...
January 23rd, 2024 views 0 likes
A task modality describes how a user interacts with a customer or system, for example: Audio/Video (AV) – calls or...
February 8th, 2024 views 0 likes
Email Attachments are shown: … when previewing an Email Task. … when drafting a response. The editor will show your...
February 13th, 2024 views 0 likes
Supported fields / filters for Attendant Console 2.0 (AC2) Attendant Console 2.0 (AC2) supported search fields and filters tables: Free...
February 21st, 2024 views 0 likes
Learn more about the weighted round-robin method The Round Robin procedure distributes the calls in such a way that the...
February 27th, 2024 views 0 likes
Voicemail Conversation was recorded by workflow as a voice message. Hangup before Accept Customer hung up before Nimbus could answer...
March 1st, 2024 views 0 likes
No specific behaviors for this modality. “Common Properties” apply.
March 27th, 2024 1 views 0 likes
Configurable Property Task Priority Behavior Priority 1. Strict* 2. Highest 3. Very High 4. High 5. Normal (Default) 6. Low...
April 4th, 2024 views 0 likes
GDPR After a service task has concluded, any historic session and customer context data – e.g. as shown in the...
April 26th, 2024 views 0 likes
Nimbus Admins can expand the selection of base System & Call Parameters with their own Custom Parameters . This allows...
August 21st, 2024 views 0 likes
UNCOMPLETED The new service has been created and Service Settings can be accessed for further configuration. They exist in the...
August 30th, 2024 views 0 likes
☝ In a normal path-dependent scenario, visibility of entities to be referenced is strictly governed by the OU structure. If a...
October 7th, 2024 views 0 likes
The following table shows you in which cases users are considered for the preferred user list: Nimbus User being in:...
November 7th, 2024 views 0 likes
🔎Rule: Last Outcome Rule for Nimbus Reporting > Outcomes & Sessions List Task Results: The overall Service Session outcome in...
April 1st, 2025 views 0 likes
In a modern Call Center environment the term “Context” can have a very wide meaning and be interpreted differently by...
As a Nimbus session gets transferred between multiple Services and Users, related System Fields and Parameters automatically carry over. In...
All Session Data (stored in fields and parameters) are treated equally in a large JSON object. In order to get...
April 4th, 2025 views 0 likes
For Reporting purposes Nimbus tracks User States, which define the ability of a User accept and handle tasks. Below is...
April 22nd, 2025 views 0 likes
Menu item Description My Overview Personal Overview on your Day, Call Metrics, Status display My Sessions Task handling view, showing...
May 16th, 2025 views 0 likes
To understand Parallel Task handling in Nimbus requires a clear distinction between a “Parked” and “On-Hold” task 1 status: Parked...
July 15th, 2025 views 0 likes
Nimbus Power Automate connector - Release cycle and Update path Customer Tenant Admin Procedures Nimbus Customers can choose between following...
💡The Tenant State summarizes availability of Nimbus Features and Licenses at a glance. Your status can only be changed by a...
July 30th, 2025 1 views 0 likes
Modality ► Audio/Video External Task Instant Messaging Email Direction ► State ▼ Inbound Outbound Call on Behalf...
August 6th, 2025 views 0 likes
Availability, as signaled in Nimbus … for MS Teams-based services … for skill-based Services No One Available All users are...
October 10th, 2025 views 0 likes
There are currently three integration channels to route Instant Messages to Nimbus users: via Luware Interact (Website embed widget), WhatsApp,...
October 22nd, 2025 views 0 likes
🔎Design Note: Nimbus does not distinguish the queue length by modality. Learn more… 💡Example: Let's assume there are 10 Audio/Video...
October 23rd, 2025 views 0 likes
🔎Design principle: MS Teams presence is “read-only” to Nimbus 💡The design principle below applies when Emergency Manual Presence Mode is...
October 24th, 2025 1 views 0 likes
🔎Service Fields length validation When creating or updating a service the API enforces the following character length limitations for the...
December 12th, 2025 views 0 likes
Type of Data in Scope Field Names affected by Caller Anonymization( System Fields and Parameters ) Content DURING live session(...
February 6th, 2026 views 0 likes
Defined in Bots Defined in Virtual Users Type Nimbus managed or BYO AI Service Underlying LLM Virtual User Profile...
February 20th, 2026 views 0 likes
You can generate parameters with protocol-prefix, which will be converted to clickable hyperlinks My Sessions . If the protocol specified...
March 20th, 2026 views 0 likes
Nimbus AI Services Azure AI Services Benefits Nimbus native speech recognizer, available out-of--box Low initial setup and maintenance Centrally...
April 16th, 2026 views 0 likes
Transfer on User Exit allows a Nimbus service to automatically transfer a customer to a configured target service when the...
May 26th, 2026 views 0 likes
✅ Precondition: You need to be part of least one Nimbus Service to see header details. Task count and modalities...
June 9th, 2026 1 views 0 likes
Template Type Description System Templates Provided by Luware, system templates are a good a starting point for you to freely...
June 26th, 2026 views 0 likes
🔎Pickup behavior If your administrator configures the Pickup Distribution Type in the service Workflow (within the Queue / Queue Task...
☝️Data Access after Service Deletion This feature is in PREVIEW and may not yet be available to all customers. Functionality,...
July 14th, 2026 views 0 likes
Emergency Manual Presence Mode allows organizations to keep task routing working when Microsoft Teams presence information is unavailable or unreliable....
August 18th, 2026 views 0 likes
🔍 COMPARISON: Not Available Reason (NAR) vs. Not Ready Reason (NRR) NAR and NRR may sound alike, but each answers...
September 29th, 2026 views 0 likes
🔎 The Service Type determines how the Service connects to Microsoft infrastructure. In extension, this defines which features and settings...
October 15th, 2026 1 views 0 likes
External Web Request, MCP, or Power Automate? The question to use either Web Requests , MCP Servers or the...
October 22nd, 2026 views 0 likes
Scenario Comparison A Virtual User is configured on three tabs: General, Behavior and Outcomes & Tools. The Bot and Profile...
October 23rd, 2026 1 views 0 likes
As NimbusOne and the Nimbus Unify integration currently in active development, feature parity with Nimbus Extend is the goal. The...
November 3rd, 2026 views 0 likes