💡The Tenant State summarizes availability of Nimbus Features and Licenses at a glance. Your status can only be changed by a Luware System Administrator and is indicated as follows:
- Active - your Nimbus subscription is active and valid.
- Trial - your Nimbus subscription is in trial mode. You can try out Nimbus Features within the trial period.
- Suspended - your Nimbus subscription has been suspended.
- Expired - your Nimbus subscription has expired. Get in contact with Luware Support if you need to renew it.
- Canceled - your Nimbus subscription is cancelled.
- Lab - a Nimbus lab subscription for test purposes.
🤔What happens on Tenant suspension?
- All Users will not be able to login to Nimbus and related apps anymore.
- Inbound / Outbound tasks will be rejected and incoming calls will be redirected to a default announcement workflow.
💡This state can only be resolved by a Luware Administrator.
🤔What if my (productive) Tenant is not shown "Active" yet?
💡Your Customer Success specialist will reach out to you with further details on your license usage and the course of action.
For any immediate questions on your License Management you can always contact Luware support.
| Luware Website | https://luware.com/support/ |
|---|---|
| Luware Helpdesk | https://helpdesk.luware.cloud |
| Cloud Service Status | https://status.luware.com/ |