🔎Rule: Last Outcome
 Rule for Nimbus Reporting > Outcomes & Sessions List Task Results: The overall Service Session outcome in a “Transferred-by-user Scenario” is set according to the outcome of the last User Session.
| Transfer Scenario | User A - Session 1 Outcome | User B - Session 2 Outcome | Expected Service Session Reporting Outcome1 |
|---|---|---|---|
| User A blind3 / safe transfers to Internal Destination B, which accepts | Transferred Internally | Accepted | User Internal Transfer Successful |
| User A blind3 transfers to Internal Destination B, which does not respond (ignore) | Internal Transfer Failed | Cancelled | User Internal Transfer Failed |
| User A safe4 transfers to Internal Destination B, which rejects, Customer terminates afterwards. | Accepted | Declined | User Accepted |
| User A transfers to Destination B Voicemail 2,5 directly | Transferred Internally | None, as no User Session is created for user B.2 | User Internal Transfer Successful |
| User A starts a Consultation Call to a Nimbus Service | Transferred Internally | Accepted | User Internal Transfer Successful |
| User A starts a Consultation Call to a PSTN (non Nimbus) number | Transferred Externally | None, as no User is tracked as long as they are not part of Nimbus. | User External Transfer Successful |
1 See Nimbus Reporting Model >  Static Dimensions > “User Session Outcomes”
2 Voicemail and Reporting: Any direct "Transfer to Voicemail" Actions via Attendant Console are not creating a new User Session or any related User State checks for the Nimbus Reporting Model.
3 Blind Transfer behavior: When the destination doesn't accept – and has Voicemail or any other forwarding activity enabled – the transfer will not reach Voicemail nor the forwarding target. This is expected Contact center behavior and avoids the loss of calls.
4 Safe Transfer / Voicemail behavior: When the destination doesn't accept - and has Voicemail enabled - the transfer will NOT reach the Voicemail. This is expected Contact Center behavior to avoid a potential call loss.Â
5 Disabled Voicemail: Nimbus cannot check ahead if voicemail is enabled for a user, but the “Transfer to Voicemail” UI element is always shown. Also refer to the “Transfer to disabled Voicemail” limitations.