✅Admin Action Required: Migration to new Presence Service
🔎 What it is about: The Nimbus presence service tracks each agent's real-time MS Teams status (available, busy, in a call, away), so Nimbus only routes customer calls to agents who can take them. Presence is currently polled from Microsoft Graph in three ways:
- Application permissions (current standard)
- Federation (deprecated)
- Guest accounts (deprecated)
☝️ Why migration is needed: Microsoft has deprecated federation and guest-account polling. The new presence service is built on application permissions only.
⚠️ Deadline: Please complete this by end of February 2027. From March 2027 the older methods are switched off, and presence updates will then stop if the application permissions have not been granted.
✅ What Tenant Administrators need to do:
Tenants already using application permissions: no action required.
Tenants still using federation or guest accounts: complete this one-time step before the legacy service is switched off.
- Ask a Global Administrator of your Microsoft tenant to open the link below and grant admin consent to the Nimbus application. Replace <tenantId>
https://login.microsoftonline.com/<tenantId>/adminconsent?client_id=af85ba37-5817-43d6-82e7-09004f08664e- Alternatively, re-run the Provisioning PowerShell script.
If you run into issues or have questions, contact support via our Helpdesk.