Luware Recording offers two operational models: 

• Multi-tenant: Ideal for customers looking for a hassle-free recording solution that does not require any infrastructure deployment.
• Private tenant: For customers who require a dedicated recording solution that offers enhanced flexibility and customization options.

Multi-Tenant

In a multi-tenant deployment, a shared instance of software is deployed on virtual infrastructure serving multiple customers at the same time. In this operational model, multiple customers share a single database, and data is logically segregated from other customers.

💡Multi-Tenant is currently available in Switzerland and Germany.

Benefits:

• Economies of Scale: Customers enjoy the full benefits of economies of scale as costly resources are shared with other customers. Luware’s dedicated cloud operations team conducts proactive capacity management to ensure optimal resource availability at all times. All operational costs are seamlessly integrated into our straightforward per-user, per-month subscription pricing.
• Fast and Easy Setup - Luware Recording Multi-tenant environments are already provisioned and ready to use. Luware’s Customer Success team will onboard your new environment within 30 days of purchase using our standard configuration options.

Private Tenant

In a Private-Tenant deployment, a single instance of software is deployed on dedicated virtual infrastructure only serving a single customer. In this operational model each customer has their own independent database and therefore data is segregated from other customers.

Benefits:

• Absolute data segregation: Each customers environment is deployed on infrastructure dedicated to their business. 
• Choose your deployment location: Luware Recording is hosted on Azure, and customers who opt for a private tenant environment have the flexibility to select the Azure region that aligns best with their data governance requirements.
• Meet challenging requirements: Private-Tenant environments allow Luware to meet customer specific business and technical requirements, such as additional security measures, penetration testing or complex recording challenges. 
• Tailored solution packages: Private-Tenant environments utilize our enterprise licensing package, whereby, Luware will collect customer specific requirements enabling cost efficiencies at scale.

Comparison of the Models

Below is a comparison highlighting the key differences between Multi-Tenant and Private-Tenant environments.