Nimbus Companion is your in-product AI-driven Knowledge Assistant. Instead of searching the Luware Knowledge Base manually, you can ask Companion a question directly inside the Nimbus Admin and User Portal and receive a focused answer drawn from official Nimbus documentation. Companion is capable of combining multiple concepts, giving you detailed instructions and source links whenever available, also answering in a different language on request. It is also capable of answering questions on Nimbus server status, including planned maintenance windows.
🔎For your orientation: This page describes the Companion Interface as it appears in Nimbus Admin Portal and User Portal. For other AI Service features, such as (Transcription, Summarization, Live Captioning, Codes and Tags suggestions), see Companion Service Settings.
BEFORE YOU START
💡The Companion Interface is available in both the Nimbus Admin Portal and the Nimbus User Portal. Each portal is enabled independently (see below) and stores the chat history per user so the chat can be continued on either page.
✅Tenant Admins: Enabling the Companion Interface
If the Companion icon is not yet visible, any tenant administrator can enable it:
- Within Nimbus Admin go to Extensions Tenant Settings.
- Locate the Companion Interface section.
- Enable the toggle for the portal(s) you want Companion available in — “Admin Portal” and/or “User Portal”.
Once enabled:
⮑ … a "Companion" page becomes available in the main navigation area within the enabled portal(s).
⮑ … all users in the enabled portal can immediately refresh and start using the feature.
1☝️ Full-scope availability: Note that Companion availability cannot be scoped to specific roles, users or services. Once enabled in your Tenant, it is available to all users of the respective portal.
2💡 Localization: In the Nimbus User Portal the Companion Interface is fully localized - Admin Portal remains English only. The Companion itself can also respond in other languages supported by the underlying AI model.
Using the Knowledge Assistant
View Modes
Companion offers different view modes so you can choose the layout that best fits your workflow. You can select either view directly from the Companion button drop-down in the main menu:
The views operate as follows:
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Full Screen (default): Companion opens as a full-screen overlay within the Portal, showing both your chat history and the active chat.
💡This is the standard view when you click the Companion button.
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Split Screen: Companion is docked as a vertical panel, anchored to the right edge of the window. Your Nimbus page will remain open, filling the remaining space on the left.
💡Good to know:- The panel spans the full height of the viewport and opens at a default width of 40%. You can adjust the width via drag handles.
- The Split Screen state stays in place as you navigate between pages in the Nimbus application, keeping Companion's step-by-step guidance visible while you work.
Starting a new Chat
To start a chat with Nimbus Companion:
| In Full Screen |
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| In Split Screen |
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During an ongoing Chat
While the chat is in flow, messages are aligned so you can scan the chat at a glance:
- Left side of the chat panel — responses from Companion.
- Right side of the chat panel — your own questions.
- Bottom side: Text field for follow-up questions.
💡Tips and Tricks
- Each Companion response displays a copy action icon below the message bubble that copies the response text to your clipboard so you can quickly reuse it in tickets, internal notes, or documentation:
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You can ask Companion in different languages and it will respond accordingly.
☝️Note that the KB source pages remain in English. The Companion response is translated “verbatim” and may differ from what you see in the Nimbus UI. - Ask in UI-specific terminology. e.g. "How do I configure a workflow for after-hours routing?" rather than "Routing?".
- Provide context. Companion does not “see” your current Nimbus view or data. It therefore helps to mention the Nimbus area you are working in (Workflows, Services, Reporting, Power BI, etc.) .
- Follow up in the same chat — Companion keeps the context of the current chat, so you can follow-up with further questions.
Chat History
✅Full Screen view only: The left panel keeps a record of your past chats so you can return to them later.
- Sorted by most recent — chats are always sorted with the newest activity at the top. This includes been added to an older chat.
- Data Retention — the chat history is kept for a maximum of 30 days.
- Open a past thread — click any entry to re-open the chat and read through it.
- Search (in chat titles only) — use the search field to search within the last 30 days of chats.
Clearing the History
You can clean up chats at any time, e.g. in case you don't need them anymore Either select:
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… the 3 dots on a historical entry and select “Delete”.
OR - … “Clear History” to clear the entire chat history.
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| ☝️Note that you can delete individual chat entries or the entire history. Once cleared, entries cannot be recovered. | |
Known Limitations
🔎By Design:
- Companion uses AI to search Luware Knowledge Base. Responses may be inaccurate or incomplete - please verify critical information with official KB documentation.
- Nimbus Companion Knowledge Assistant is limited to answering questions based on Nimbus Knowledge Base and Luware Services Status page. External sources will not be considered and any inquiries will rejected.
- Answers are exclusively text-based - returning (generated or retrieved) images, screenshots, or other media from the Knowledge Base is not supported.
☝️Known limitations: Luware development is aware of the following limitations and will aim to remove them with future updates.
- Extensions Tenant Settings - To enable the Companion interface in the Nimbus Portal, it also needs to be enabled
- When editing any Nimbus Configuration entities, opening Companion will trigger an “Unsaved Changes” dialog. → If you click “Cancel” you can still continue with the configuration.
- When switching between Full Screen and Split Screen, Companion sometimes switches to the default Nimbus “Overview” screen.