Nimbus Companion is your in-product AI-driven Knowledge Assistant. Instead of searching the Luware Knowledge Base manually, you can ask Companion a question directly inside the Nimbus Admin and User Portal and receive a focused answer drawn from official Nimbus documentation. Companion is capable of combining multiple concepts, giving you detailed instructions and source links whenever available, also answering in a different language on request. It is also capable of answering questions on Nimbus server status, including planned maintenance windows. In addition, Companion can guide administrators through configuring Virtual Users in a conversation (see Using the Virtual User Configuration Assistant).

Using the Knowledge Assistant

View Modes

Companion offers different view modes so you can choose the layout that best fits your workflow. You can select either view directly from the Companion button drop-down in the main menu:

The views operate as follows:

• Full Screen (default): Companion opens as a full-screen overlay within the Portal, showing both your chat history and the active chat. 
  💡This is the standard view when you click the Companion button.

• Split Screen: Companion is docked as a vertical panel, anchored to the right edge of the window. Your Nimbus page will remain open, filling the remaining space on the left.
  💡Good to know: 
  • The panel spans the full height of the viewport and opens at a default width of 40%. You can adjust the width via drag handles.
  • The Split Screen state stays in place as you navigate between pages in the Nimbus application, keeping Companion's step-by-step guidance visible while you work.

Starting a new Chat

To start a chat with Nimbus Companion:

In Full Screen	Start a new chat at any point by clicking the New chat button.  Type your question into the text field and submit it. Alternatively: Use a quick tile (pre-filled prompt with example topics) to start a new chat — for example, “What new features are coming in in Nimbus”
In Split Screen	Start a new chat  at any point by typing into the text field, or use the quick tile. ⮑ Your previous chat is preserved.  Alternatively: Start a new chat via the “+” button. At any time: Switch to Full Screen to get a history of previous chats.

During an ongoing Chat

While the chat is in flow, messages are aligned so you can scan the chat at a glance:

• Left side of the chat panel — responses from Companion.
• Right side of the chat panel — your own questions.
• Bottom side: Text field for follow-up questions.

💡Tips and Tricks

• Each Companion response displays a copy action icon below the message bubble that copies the response text to your clipboard so you can quickly reuse it in tickets, internal notes, or documentation:
• You can ask Companion in different languages and it will respond accordingly. 
  ☝️Note that the KB source pages remain in English. The Companion response is translated “verbatim” and may differ from what you see in the Nimbus UI.
• Ask in UI-specific terminology.  e.g. "How do I configure a workflow for after-hours routing?" rather than "Routing?".
• Provide context. The Knowledge Assistant does not “see” your current Nimbus view or data. It therefore helps to mention the Nimbus area you are working in (Workflows, Services, Reporting, Power BI, etc.) .
• Follow up in the same chat — Companion keeps the context of the current chat, so you can follow-up with further questions.

 

Using the Virtual User Configuration Assistant

Besides answering knowledge questions, Companion can guide administrators through configuring Virtual Users in a conversation. Based on the intended business use case, Companion proposes a structured configuration and can create or update the bot and the Virtual User for you. This reduces setup effort and improves the quality of your prompts from the first attempt.

Starting a configuration

Describe your business use case in the chat, or ask Companion to help you create a Virtual User. Companion distinguishes between general questions and concrete configuration requests:

• General questions (e.g. how to configure a Virtual User): Companion gives a concise overview and offers to help you configure a Virtual User in your tenant.
• Concrete requests (e.g. “Help me create a Virtual User for call triage”): Companion starts the guided configuration.

Guided configuration

1. Create or update: Companion identifies whether you want to create a new Virtual User or update an existing one.
2. Use case questions: Companion asks about the key tasks of the Virtual User, the expected outcomes, and the required parameters and data inputs. If information is missing or unclear, Companion suggests best-practice defaults and examples. Opening and final messages are suggested by Companion, unless you specify them yourself.
3. Bot type and profile: Depending on your use case, Companion suggests either the Intent Analyzer or the AI Workflow profile. For the AI Workflow profile, Companion also suggests tools.
4. Configuration proposal: Companion generates a structured proposal with the Virtual User profile, General Instructions, suggested tools with Outcomes & Tools Instructions, and the defined outcomes and parameters.
5. Name and organization unit: Enter a name and select the organization unit from a form, without pasting object IDs. For a Virtual User, you also choose whether to create a new bot, use an existing one, or update a bot.
6. Confirmation: Companion asks for your confirmation before it creates or updates any bot or Virtual User.

Improving existing Virtual Users

Companion can also help with Virtual Users you already have. It can refine their prompts, identify missing elements such as intents, parameters, or opening and final messages, and propose additions. It can also suggest a consistent conversation style and configuration structure across several Virtual Users, including adjustments for each one.

Chat History

✅Full Screen view only: The left panel keeps a record of your past chats so you can return to them later.

• Sorted by most recent — chats are always sorted with the newest activity at the top. This includes been added to an older chat.
• Data Retention — the chat history is kept for a maximum of 30 days.
• Open a past thread — click any entry to re-open the chat and read through it.
• Search (in chat titles only) — use the search field to search within the last 30 days of chats. 

Clearing the History

You can clean up chats at any time, e.g. in case you don't need them anymore  Either select:

• … the 3 dots on a historical entry and select “Delete”. 
  OR 
• … “Clear History” to clear the entire chat history.

☝️Note that you can delete individual chat entries or the entire history. Once cleared, entries cannot be recovered.

Known Limitations