Nimbus Companion is your in-product AI-driven Knowledge Assistant. Instead of searching the Luware Knowledge Base manually, you can ask Companion a question directly inside and receive a focused answer drawn from official Nimbus documentation. Companion is capable of combining multiple concepts, giving you detailed instructions and source links whenever available, also answering in a different language on request. It is also capable of answering questions on Nimbus server status, including planned maintenance windows.
🔎For your orientation: This page describes the Companion Interface as it appears in Nimbus Admin. For the AI features that run on a Nimbus service (transcription, summarization, live captioning, code and tag suggestions), see Companion Service Settings.
BEFORE YOU START
INC Preview Feature
This feature is in PREVIEW and may not yet be available to all customers. Functionality, scope and design may change considerably.
💡The Companion Interface is delivered as preview feature in Nimbus Admin only. A version for the Nimbus User Portal will follow in a later release. Also refer to the “Known Limitations” chapter below.
Tenant Admins: Enabling the Companion Interface
If the Companion icon is not yet visible in Nimbus Admin, any tenant administrator can enable it:
- Within Nimbus Admin go to Tenant Settings > Extensions tab.
- Locate the Companion Interface section.
- Enable the "Admin Portal" toggle.
✅ Once enabled:
⮑ … a “Companion” icon becomes available in the main navigation area within Nimbus Admin portal.
⮑ … user in Admin Roles can immediately refresh the Admin Portal and start using the feature.
Using Knowledge Assistant
Within Nimbus Admin: Locate and click on “Companion” in the main menu.
⮑ The interface opens in full-screen mode and is split into two panels:
- Left panel — your chat history with previous Companion conversations.
- Right panel — your current conversation with Companion.
💡Note that these Conversations are private to your user, and will not be shared with other Nimbus Users.
Starting a Conversation
To start a conversation with Nimbus Companion:
- Type your question into the text field at the bottom of the right panel and submit it.
- Start a new conversation at any point by clicking the New Chat button in the left panel. Your previous chat is preserved in history.
- Alternatively: Use a quick tile (pre-filled prompt with example topics) to start a new conversation — for example, “What new features are coming in in Nimbus”
During a Conversation
While the chat is in flow, messages are aligned so you can scan the conversation at a glance:
- Left side of the chat panel — responses from Companion.
- Right side of the chat panel — your own questions.
- Bottom side: Chat window for follow-up questions.
💡Tips and Tricks
- Each Companion response has a Copy button on the message bubble, so you can quickly reuse the answer in tickets, internal notes, or documentation.
- You can ask Companion in different languages and it will respond accordingly.
☝️Note that the KB source pages remain in English, so the Companion response wording may differ from what you see in the UI. - Ask concrete questions, e.g. "How do I configure a workflow for after-hours routing?" rather than "Routing?".
- To narrow down answers, mention the Nimbus area you are working in (Workflows, Services, Reporting, Power BI, etc.) .
- If the first answer is too broad, follow up in the same chat — Companion keeps the context of the current conversation.
- Use Companion for "where is this setting", "what does this option do", and "what's the recommended approach for…" type questions.
Conversation History
The left panel keeps a record of your past conversations so you can return to them later.
- Grouped by date — conversations are organized into time buckets such as Today, Last 48 hours, Last 7 days, and Last 30 days.
- Retention — chat history is kept for a maximum of 30 days. Older threads roll off automatically.
- Continuous scroll — scroll through the full list of threads in chronological order.
- Open a past thread — click any entry to re-open the conversation and read through it.
- Search — use the search field at the top of the left panel to find a keyword or phrase across the last 30 days of chats. You can cycle through matches to locate the right thread. 💡Search results are matched from conversation titles, not the chat contents.
Clearing the History
You can clean up previous conversations at any time, e.g. in case you don't need them anymore
☝️Note that once cleared, the history cannot be recovered.
- By using the 3 dots on the historical entry you can delete individual conversation threads.
- Via the “Clear History” you can also clear entire chat history .
Known Limitations
What Companion Can and Cannot Do
☝️Companion uses AI to search Luware Knowledge Base. Responses may be inaccurate or incomplete - please verify critical information with official KB documentation.
💡Preview Feature Scope: To set expectations for this first release, Companion Knowledge Assistant is intentionally focused. Please note the following limitations:
- Nimbus Companion Knowledge Assistant is limited to answering questions based on Nimbus Knowledge Base and Luware Services Status page.
- Answers are exclusively text-based - returning images, screenshots, or other media from the Knowledge Base is currently not supported.
- Editing a response that Companion has already produced is not possible.
- Editing historical chat thread titles - it is planned for later iteration.
- Collapsing/expanding Companion interface is not yet available - it is planned for later iteration.