Accept Description Accepts an incoming task (of any modality) and establishes the corresponding communication channel between caller and user. Required...
March 28th, 2024 views 0 likes
Announcement Description Plays a defined resource or text to the caller. Can generate text to speech "on-the-fly". Required Predecessor...
April 2nd, 2024 views 0 likes
Collect Information Description Allows to store DTMF inputs in Parameters, exiting based on whether or not an input was received. The...
April 2nd, 2024 1 views 0 likes
Disconnect Description Terminates an incoming task or disconnects an already accepted task (of any modality). Required Predecessor Essential: Disconnect AND...
March 28th, 2024 1 views 0 likes
Input Customer (IVR) Description Plays / Shows a prompt while allowing the caller to perform DTMF and chat inputs. ☝...
Play Music Description Plays single sound or music Resources or a combined Playlists . ✅ This activity is recommended to...
Save to Parameter Description Allows to store Nimbus System Fields and Parameters and/or text into a Custom Parameter of your choice. You can extend...
Transfer Description Transfers the task to another service, user (within same tenant) or target SIP-address. Exits if the transfer to...
Voicemail Description Allows the caller to record a Voicemail. Exits when the maximum recording time is reached. 🔎 Within the Nimbus...
April 3rd, 2024 views 0 likes
Delay Description Adds a delay into the workflow so that external processes (like Power Automate flow runs) have enough time...
April 16th, 2024 1 views 0 likes
Message Description Sends an Text Message to the customer after a specified delay. Required Predecessor Accept License Advanced Routing Enterprise...
April 16th, 2024 views 0 likes
Reply Description A HTML-formatted text box that allows to either reply to the sender and/or all CC-mentioned users. Please Note:...
Mark as Handled Description When this activity was passed through successfully it will mark the task with a result “Workflow...
Input Customer (Advanced) (IVR) Description Plays/shows a prompt while allowing the caller to perform voice and DTMF input. ☝ PLEASE...
June 6th, 2024 views 0 likes
Standby Duty Description Allows you to handle incoming calls outside of working hours by defining a list of standby...
October 29th, 2024 views 0 likes
Add Virtual User Description Adds a preconfigured Virtual User (AI Bot) to engage with the Customer. ✅ Preconditions for this...
May 8th, 2025 2 views 0 likes
Disconnect as Handled Description When this activity succeeded it will mark the task “Handled” for Reporting . ✅ How to...
June 18th, 2025 views 0 likes
Web Request Description Allows the configuration of HTTP requests and sending them within a workflow, without needing Power Automate. Required...
October 2nd, 2025 views 0 likes
Record Consent Description Records the caller’s consent for a specific “consent purpose” (see → properties below). By storing the consent...
May 13th, 2026 3 views 0 likes
Initiate Callback Description Schedules an outbound callback to the customer instead of keeping them waiting in queue. 💡Note: This activity...
July 13th, 2026 2 views 0 likes