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    • Configuration

      Within the configuration you can parametrize and manage common resources, workflows and other data entities, all made available to one or...

      November 30th, 2023 2352 views 0 likes

    • Opening Hours

      Opening Hours are defined to reroute calls within your Workflows according to the hours / time zone at which customers...

      December 4th, 2023 3164 views 0 likes

    • Parameters

      Parameters allow to store information such as DTMF input, variables, or any other text-based information in a custom field name / value...

      December 5th, 2023 3608 views 0 likes

    • Playlists

      Playlists are created from previously uploaded Resources and are used as part of certain Workflow Activities (e.g. as a predefined Series of Announcements or...

      December 5th, 2023 1388 views 0 likes

    • Workflows

      Workflows allow you to customize the handling and distribution of incoming tasks of any modality. Workflows can also handle customer interaction...

      December 6th, 2023 3767 views 0 likes

    • Resources

      Within resources you can add, manage and preview single audio files. These resources are used while Workflow Editing, either for...

      December 6th, 2023 1827 views 0 likes

    Further Subcategories


    Workflows

    • Workflow Activities Overview
    • Workflow Editing
    • Avoiding Workflow Issues
    • Show more

    Codes and Tags

    • Codes
    • Tags
    • Use Case - Defining and Using Codes

    Conversation Context

    • Use Case - Defining and Using Conversation Context
    • Conversation Context
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