Within the configuration you can parametrize and manage common resources, workflows and other data entities, all made available to one or...
November 30th, 2023 2455 views 0 likes
Opening Hours are defined to reroute calls within your Workflows according to the hours / time zone at which customers...
December 4th, 2023 3290 views 0 likes
Parameters allow to store information such as DTMF input, variables, or any other text-based information in a custom field name / value...
December 5th, 2023 3742 views 0 likes
Playlists are created from previously uploaded Resources and are used as part of certain Workflow Activities (e.g. as a predefined Series of Announcements or...
December 5th, 2023 1452 views 0 likes
Workflows allow you to customize the handling and distribution of incoming tasks of any modality. Workflows can also handle customer interaction...
December 6th, 2023 3945 views 0 likes
Within resources you can add, manage and preview single audio files. These resources are used while Workflow Editing, either for...
December 6th, 2023 1909 views 0 likes