Within the configuration you can parametrize and manage common resources, workflows and other data entities, all made available to one or...
November 30th, 2023 926 views 0 likes
Opening Hours are defined to reroute calls within your Workflows according to the hours / time zone at which customers...
December 4th, 2023 1120 views 0 likes
Parameters allow service administrators to store CRM information or caller DTMF input in a custom variable. Parameters can then be used in Workflows,...
December 5th, 2023 1155 views 0 likes
Playlists are created from previously uploaded Resources and are used as part of certain Workflow Activities (e.g. as a predefined Series of Announcements or...
December 5th, 2023 456 views 0 likes
Workflows allow you to customize the handling and distribution of incoming tasks (calls / instant messaging) according to your preferences. Workflows can...
December 6th, 2023 1280 views 0 likes
Within resources you can add, manage and preview single audio files. These resources are used while Workflow Editing, either for...
December 6th, 2023 696 views 0 likes