Play Music

Play Music

Description

Plays single sound or music Resources or a combined Playlists.

✅ This activity is recommended to be used in conjunction with a "Queue Task" activity. The default "Queue" activity already has a playlist setting. 

💡 If the same workflow activity is hit multiple times, the music is continued where it stopped before.

 
Required Predecessor Accept
License
Advanced Routing Enterprise Routing  Contact Center
Modalities Audio / Video Instant Messaging Email External Task

Common Properties

Configurable Properties Description
Resource Type

Allows to choose between resource types:

🔍 Playlists consists of one or multiple resources, defined via Configuration > Playlists.

Shuffle Playlist

( toggle, resource Type: “Playlist” only)

Will shuffle the entries in your playlist before playback.

Duration             
( toggle )

Limits the duration for this step, depending on the "Resource Type" setting:

Duration Setting Result
Enabled

💡Depending on “Resource Type”:

  • Playlist: Plays the list of files one after each other for the defined time. 💡 When "Shuffle Playlist" is enabled, the list will be shuffled prior to starting.
  • Resource: Play one file for the duration set. 💡If the time is bigger then the file, it is replayed.
Disabled

☝ If no duration is configured, callers will hear music until they either terminate or get connected to a user.

 

Depending on “Resource Type”:

  • Playlist: Play the list of files one after each other, restart the list if the end is reached. 💡 When "Shuffle Playlist" is enabled, the list will be shuffled on each restart.
  • Resource: Play the one file, restart it if ended.
Duration             
(hh:mm:ss)

Determines how long the playlist or resource is played.

  • default: 00:00:30
  • min 00:00:01
  • max 00:30:00
 
 

Audio / Video

 
 

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