The Operations > Service view allows administrators to check on ongoing and historical sessions. Administrators can remove (stuck, hanging) tasks and download trace files for technical analysis.

The following elements are available:
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Service |
Contains a search / selection field for Tenant and Service. 💡 No tasks and interaction results are shown until both entries are selected. |
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Tasks Widget |
Corresponds with the → Tasks List below. Shows conversation states, same as they are visible on the respective service's live Dashboard.
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Last Interaction |
Highlights the last → History interaction and task resolution. 💡 Also persists when the History is currently filtered to another view. |
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Interactions | Lists service session outcomes as described further in the Nimbus Reporting Model. | ||||||||||||||||||||||||||||||||||||||||||||||
Last Updated |
Refreshes the entire view. 💡 Applied filters in the → History will remain intact. |
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Tasks List | Shows current ongoing tasks of the Tenant and Service. Shows conversation states, same as they are visible on the respective service's live Dashboard.
INC Nimbus Task Removal Notice☝CAUTION: Possible valid Task removalThis functionality allows to also remove productive and “valid” Tasks - including live Customer interactions. Note that removing valid tasks can lead to unwanted side effects and should be avoided. 🤔How to identify long-running tasks?✅ We recommend the following:
🤔Why does a previously deleted task show up (again)?A task can be deleted in Nimbus, but not on MS Teams side while ongoing and working. This is done to not affect potential live customer interactions. In this case a task can reach or exit the queue – and be readded to Nimbus (as it is distributed), but now with less information (like missing ✅ Removed tasks may reappear. Try deleting the follow-up task again. If task-related issues reoccur, please get in touch with Luware support so the underlying issue can be addressed and analyzed on your Tenant. INC Luware Support Address
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History | Table with the following columns:
✅ Tenant Admin: Use the download trace files option to get a JSON file attachment for support cases. 🔎 Filters can narrow down the results shown: Learn more about Filtering…INC Filtering
🔎Task Results are the same as used in the Nimbus Frontent Portal UI, e.g. Statistics. Show Task Results Legend…INC Task Result Legend
🔎 Related concept: These results are part of the Nimbus Reporting Model > Static Dimensions > “Service / User Sessions Outcomes”. |
Data Privacy Settings
GPDR - Note that via Data Privacy Tenant Settings the customer identifiers in this view can appear obfuscated / anonymized. You may need to use filters and other search criteria to identify a certain session.