Contact Center This feature can be enabled Tenant-wide, but mainly makes use of Contact Center service features for reporting.

With this feature active, User States are tracked and added as part of the Nimbus Reporting Model , and exposed via the Nimbus OData interface.

• When enabled, data becomes visible in Power BI reports (User State Tab). ✅ You require a "User Supervisor" role to query these extended user details.
• When disabled, existing User Presence State reports will be closed and no further entries are generated. 💡 Already existing data is not affected by this.

🤔 When to enable this? Tracking presence states can generate considerable amounts of personal user data. Aside from Power BI query performance considerations on a large userbase you need to consider privacy and EU GDPR compliance before enabling this feature.

🤔 What data is being tracked? User, User ID, Organization Unit, Responsibility Profiles (User State), MS Teams Presence Status and all related event changes with timestamps and durations.

• When enabled, User State times are tracked and shown as "Time in State" within the Nimbus UI (e.g. in customizable and service Personal Dashboards, Widgets, etc.). The List of Services within the Service Administration also shows this column.
• When disabled, the "Time in State" columns will not be shown in either Portal UI.