🔎 By Design

The following points are not issues, but worth noting.

• Default is permissive. If the Record Consent activity is not included in the workflow, every call is treated as consent granted. To make opt-out available to callers, the workflow must include the consent step.
• MS Teams calls only. The consent check is enforced for calls routed through the Microsoft Teams driver. Other drivers are not in scope.
• Virtual User transcription respects the same consent outcome — see the related Transcription feature for details.
• Distribution is not consent-aware. Routing and distribution policies do not change based on the consent outcome. Consent only affects whether transcription, summarization, and AI suggestions run.
• Set at IVR time, not mid-call. Consent is captured by the workflow before the agent connects. There is currently no in-call control for the caller or the agent to change the decision once the conversation is underway. 
  → The closest workaround is a transfer to a workflow that re-asks the question.