… when there were issues with the microphone/speakers.Â
… or simply when no one said anything during the transcription.
No transcription is available for this interaction OR Task was not accepted.
The selected call was not accepted and therefore there is no transcribed conversation.
Transcription not available for this session. No consent granted.
The customer explicitly declined transcription consent before being connected to a Nimbus user. The transcription pipeline was skipped for the entire session. No transcription, summarization, or AI-powered suggestions are available. 💡This message only appears when the customer explicitly declined consent. If the Record Consent activity is not included in the workflow, transcription proceeds normally.
User Transcription License is missing.
The user doesn't have a Companion license assigned. → Licenses can be assigned to users in Users > General User Settings > Licenses. You can also inspect your available license contingency via Admin Portal > License Management.
1 Only shown for Nimbus Companion related interactions in the UI.Â