- Interact is enabled on tenant level. If this is not the case, ask your Admin or Luware Support to do this for you.
- To set up Interact for the first time Use Case - Setting up Interact needs to be completed. This allows customers to reach a user directly from external URLs (websites) via small chat or voice widgets.
- A Contact Center license needs to be assigned to the user to enable the Interact tab.
Editing Interact User Details
After the user has been granted a license, the Interact tab is visible and the option can be enabled.
The following elements can be configured:
✅ This feature needs to be enabled for your Tenant, see preconditions above.
☝ Note that Interact licenses (granted via General Tab) remain assigned to this user even when this is toggled inactive.
|Audio & Video
When enabled the user can be contacted via call modality using Interact. The Call Handling procedure is the same as regular Nimbus service calls.
💡Regular Nimbus distributed service calls will still reach this user despite of this setting.
When enabled the user can be contacted via chat modality using Interact. The Chat Handling procedure is the same as regular service chats.
💡Regular Nimbus distributed service chats will still reach this user despite of this setting.
|Direct System Messages
Direct system messages configured in Admin > Configuration > Instant Messaging can be applied here.
💡These messages customize how this user name appears in chat and which custom messages are sent to that user and the customer they interact with.
✅You need to configure at least one Interact Domain Templates (CORS) for this option to be come available.
💡Domain templates act as whitelists:
|Lists configured Interact Domain Templates (CORS) available under the same Organization Unit as the current user.
Default script with settings of current user, which is later can be inserted into a the web page and used as a contact widget.
👆 Please note that the Contact ID and WidgetKey are unique to the current user and should not be mixed up.
💡 For easy Snippet Code retrieval use the Copy button.
✅ To test contacting this user, use the use the preview link.