Luware Interact is a solution that incorporates chat, voice and video calls directly into a website without any plugins. Users of Nimbus receive the customer interactions directly in their Teams client. From a customer perspective the Interact UI is very simple to use, directly embedded as a code-snippet on a website. The customer engages on a simple setup process and starts talking directly with any user of Nimbus within their Teams client.
INC Non-Productive Disclaimer Chat
Not ready for productive use
Chat-related features are depending on Microsoft "Private Preview" APIs and SDKs, limiting access to early-adopters. For these reasons, Nimbus cannot offer a productive operation environment nor provide official support for the Chat modality yet. Until the situation changes, the feature is not yet available.
Interact currently supports the following modalities, bi-directional and without any further browser installation requirements:
- Screen sharing
1.) A Interact customer starts the process
2.) A Nimbus-User is taking the call and sharing their screen directly with the customer
GOOD TO KNOW
- Nimbus Interact is a separately licensed Nimbus Feature and can be enabled individually for Users and Services. Please get in touch with Customer Success partner as prior setup is required and beta limitations apply.
- The Interact configuration is done completely within the Administration. Also refer to Use Case - Setting up Interact for detailed steps.
- Customers from outside will directly interact with Nimbus users and servcies via website widget. The website whitelist and the embed code are configured via Interact Domain Templates (CORS).
KNOWN INTERACT LIMITATIONS
- Audio Video Calls initiated from Interact have the following workflow limitations:
Can only target services. Not supported targets are:
|"Pickup" distribution type is not supported.
|Sending DTMF over Interact (Client/SDK) is not supported