Interact

Luware Interact is a solution that incorporates chat, voice and video calls directly into a website without any plugins. Users of Nimbus receive the customer interactions directly in their Teams client. From a customer perspective the Interact UI is very simple to use, directly embedded as a code-snippet on a website. The customer engages on a simple setup process and starts talking directly with any user of Nimbus within their Teams client.

INC Non-Productive Disclaimer Chat

Not ready for productive use

Chat-related features are depending on Microsoft "Private Preview" APIs and SDKs, limiting access to early-adopters. For these reasons, Nimbus cannot offer a productive operation environment nor provide official support for the Chat modality yet. Until the situation changes, the feature is not yet available.

 

Interact currently supports the following modalities, bi-directional and without any further browser installation requirements:

  • Chat
  • Voice
  • Video
  • Screen sharing

1.) A Interact customer starts the process

 

2.) A Nimbus-User is taking the call and sharing their screen directly with the customer

 

GOOD TO KNOW

  • Nimbus Interact is a separately licensed Nimbus Feature and can be enabled individually for Users and Services. Please get in touch with Customer Success partner as prior setup is required and beta limitations apply.
  • The Interact configuration is done completely within the Administration. Also refer to Use Case - Setting up Interact for detailed steps.
  • Customers from outside will directly interact with Nimbus users and servcies via website widget. The website whitelist and the embed code are configured via Interact Domain Templates (CORS).
 

Known Limitations

KNOWN INTERACT LIMITATIONS

  • Interact has certain javascript calling limitations in regards to operating systems and browsers. Refer to the official MSFT documentation.
  • Audio Video Calls initiated from Interact have the following workflow limitations:
Workflow Activity Limitations
Transfer

Can only target services. Not supported targets are:

  • external
  • user
  • parameter
Queue "Pickup" distribution type is not supported.
Voice Message Not supported.
Customer Input Sending DTMF over Interact (Client/SDK) is not supported
 

 

 

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