The "Users" view allows administrators to search, create and configure Nimbus users. It consists of the following elements: A user list with search, filter and...
December 5th, 2023 687 views 0 likes
An example user with all licenses applied The "General" tab shows details of a user : Column Description / Purpose Display Name...
February 8th, 2024 275 views 0 likes
The "Services" tab shows the Nimbus service teams the user is currently a part of: Column Description / Purpose Service Display name...
February 8th, 2024 197 views 0 likes
The "Roles" tab allows you to inspect and assign (additional) roles to a particular user. It also provides an overview...
February 8th, 2024 262 views 0 likes
Allows assignment of previously configured skills to this user. Preconditions The "Skills" tab is only available when the user has...
February 9th, 2024 232 views 0 likes
By defining and assigning various skills and responsibility to Contact Center users, any service administrator can define call routing on a...
December 7th, 2023 612 views 0 likes
Preconditions The Assistant license needs to assigned to a user for the settings to become visible. → See General User...
November 28th, 2023 317 views 0 likes
Preconditions Interact is enabled on tenant level. If this is not the case, ask your Admin or Luware Support to...
January 19th, 2024 274 views 0 likes