The "Users" view allows administrators to search, create and configure Nimbus users. It consists of the following elements: A user list with search, filter and...
December 5th, 2023 3259 views 0 likes
In order to allow a new User access to the Nimbus UI (either Portal or Admin functionality), the User needs...
April 10th, 2025 88 views 0 likes
☝Note: Nimbus Access and Configuration loss Deletion of Users has the following effects: ⮑ Access to the Nimbus UI (Portal,...
April 24th, 2025 40 views 0 likes
An example user with all licenses applied The "General" tab shows details of a user : Column Description / Purpose Display Name...
February 8th, 2024 1534 views 0 likes
The "Services" tab shows the Nimbus service teams the user is currently a part of: Column Description / Purpose Service Display name...
February 8th, 2024 979 views 0 likes
The "Roles" tab allows you to inspect and assign (additional or custom) roles to a particular user. It also provides...
February 8th, 2024 1364 views 0 likes
Allows assignment of previously configured skills to this user. Preconditions The "Skills" tab is only available when the user has...
February 9th, 2024 1185 views 0 likes
By defining and assigning various skills and responsibility to Contact Center users, any service administrator can define call routing on a...
December 7th, 2023 2629 views 0 likes
Preconditions The Assistant license needs to assigned to a user for the settings to become visible. → See General User...
November 28th, 2023 1484 views 0 likes
Preconditions Interact is enabled on tenant level. If this is not the case, ask your Admin or Luware Support to...
January 19th, 2024 1120 views 0 likes