Home Luware Nimbus Nimbus Resources Nimbus Concepts and Definitions

INC Preferred Users List Table

The following table shows you in which cases users are considered for the preferred user list:

Nimbus User being in:		Initial Skipped Preferred User States set to:
User State	Duty State	Off Duty And Not Available	Off Duty And Offline	None
Online	On	✅	✅	✅
Online	Off	❌	❌	✅
Available	On	✅	✅	✅
Available	Off	❌	❌	✅
Busy (NOT distributed to the user)	On	✅	✅	✅
Busy (NOT distributed to the user)	Off	❌	❌	✅
Busy (Distributed to the user)	On	✅	✅	✅
Busy (Distributed to the user)	Off	❌	❌	✅
Do not disturb (NOT distributed to the user)	On	❌	✅	✅
Do not disturb (NOT distributed to the user)	Off	❌	❌	✅
Away (NOT distributed to the user)	On	❌	✅	✅
Away (NOT distributed to the user)	Off	❌	❌	✅
Away (Distributed to the user)	On	✅	✅	✅
Away (Distributed to the user)	Off	❌	❌	✅
Offline	On	❌	❌	✅
Offline	Off	❌	❌	✅
ACW	On	❌	✅	✅
ACW	Off	❌	❌	✅
Persistent Rona	On	❌	✅	✅
Persistent Rona	Off	❌	❌	✅

✅ User is considered for preferred user list.

❌ User is not considered for preferred user list.

Luware Knowledge