Each Nimbus Service can be of a different User Assignment Type that determines how Users are associated to this Service:
- MS Teams-based: Directly tied to the Team itself in MS Teams, determined during Service Provisioning. Users get automatically added and synced to a Nimbus Service.
- Skill-based: Applies for manually created Services via Nimbus Service Administration. Requires skill-assignment to Users you manually assign to the Service from within your Tenant directory.
- Direct Call Handling: A service tied to one user with underlying Resource Account account and assigned phone number. Call Forwarding Rules can be defined via Direct Call User Settings or the User's personal Preferences (Portal). Can optionally transfer to individual “Direct Call Handling” type Workflows.
- None: Primarily used for IVR or first-level redirection Services. This Service has no Users and is therefore primarily configured by any Administrator.
☝ Important to know: The User Assignment Type setting is fixated when a Service was either provisioned via MS Teams or manually created via Service Administration, e.g. either for Customer IVR or User skill-based task distribution purposes. A switch between MS Teams-based and Skill-based Services is not possible due to how individual Users are configured and how related Nimbus Features operate.